Senior Operations Administrator

About Us 

Born from the vision to elevate Dubai's global prominence, Wasl was founded on May 25, 2008, with the mission to transform the city into an even more captivating destination for residents, businesses, and visitors alike. Created from the union of the Dubai Development Board and Real Estate Department, Wasl embarked on a journey of seamless integration. This strategic merger not only streamlined operations but also empowered our team with enhanced expertise, enabling us to adopt dynamic, market-driven investment strategies.

Today, Wasl stands tall as a cornerstone of Dubai's real estate landscape. As one of the city's largest and most diversified real estate management companies, we proudly oversee an expansive portfolio of landmark assets, entrusted to us by DREC and other esteemed partners. 

1. JOB DETAILS:

Position Title: Senior Operations Administrator

Reports to: Senior Operations Manager

Division: Property Management

Department: PM Operation

2. POSITION SUMMARY:

The Senior Operations Administrator plays a key role in supporting operational excellence through strong system management, data accuracy, and process automation. The role requires advanced Excel and SAP knowledge, the ability to build and maintain structured operational systems, and clear communication with internal stakeholders. Real estate experience is considered a plus but is not mandatory.

3. JOB DIMENSIONS:

Number of Staff Supervised
Direct Reports: To be provided
Total Reports: To be provided

4. KEY RESPONSIBILITIES AND PERFORMANCE STANDARDS:

Key Accountabilities:

1. Manage and maintain operational data, trackers, and reports using Excel and SAP
2. Support day-to-day operational reporting and ensure timely, reliable data availability
3. Maintain clear documentation for operational processes and system usage
4. Act as a reliable point of contact for operational data and system-related queries
5. Coordinate with other departments to ensure aligned processes and data consistency
6. Support the implementation of standardized procedures
7. Improve, and contribute the automation of operational systems and workflows to increase efficiency and accuracy

5. COMMUNICATIONS and WORKING RELATIONSHIPS:

• Internal: Operations, Finance, Leasing, Property Management, IT, and Senior Management
• External: System vendors, service providers, and consultants (as required)

6. CONTEXT, WORK ENVIRONMENT AND DECISION-MAKING AUTHORITY:

• Operates in a structured operational environment with high attention to detail
• Expected to manage multiple priorities independently while aligning with business needs
• Authority to recommend and implement operational improvements within agreed guidelines

7. FINANCIAL RESPONSIBILITIES AND ACCOUNTABILITIES:

• Supports financial and operational accuracy through data integrity and reporting
• Contributes to cost efficiency by improving processes and reducing manual work
• No direct budget responsibility

8. SELECTION CRITERIA:

Qualifications and Experience (Essential):

• 1 - 3 years of experience with professional diploma

• Strong Excel and SAP expertise
• Experience in operations administration, reporting, or systems support roles
• Strong organizational, communication, and problem-solving skills

(Desirable):

• Experience in real estate, property management, or asset-heavy environments
• Exposure to process automation or continuous improvement initiatives

Note: This job description provides a broad indication of the role and responsibilities of the position. The position holder may be required to perform additional tasks and responsibilities not listed here, in line with organizational needs and changes in business priorities.

Our Values 

At Wasl, we are more than just a real estate company. We are active contributors to Dubai's thriving economy, fostering enduring relationships with our valued stakeholders. Our customer-centric approach is rooted in trust, respect, and a relentless pursuit of innovation in every aspect of asset management.