Receptionist

. KEY RESPONSIBILITIES AND PERFORMANCE STANDARDS:

Sr. No

Core Job Responsibilities

Key Performance Indicators

1.

Reception and Customer Service

• Create a warm, welcoming, and friendly environment.
• Meet and greet customers, guests, suppliers, and potential clients in a courteous, professional manner.
• Direct or escort visitors to the relevant employee or department, as needed.
• Host visitors while they wait and offer necessary assistance or amenities.

• Receive 95% positive feedback on visitor interactions based on feedback forms & surveys.

2.

Telephone Management

• Answer and manage incoming calls with professionalism, directing calls to the appropriate departments or individuals.

• Calls answered within three rings and directed accurately.

3.

Inventory and Supplies Management

• Act as the point of contact for replenishing pantry items, office stationery, and subscriptions.
• Ensure all necessary supplies are stocked, organized, and in good condition.

• Conduct monthly inventory reviews to avoid shortages of pantry, stationery and other essential supplies.

4.

Administrative Support

• Schedule appointments and manage correspondence as required.
• Respond to staff and visitor inquiries promptly and effectively.

• 100% accuracy and timeliness in scheduling and correspondence.

5.

Office Maintenance Coordination

• Coordinate the repair and maintenance of office equipment with relevant vendors.
• Report any malfunctions or required repairs immediately and track their resolution.

• Resolve all equipment-related issues within 48 hours.

6.

Reception Area Upkeep

• Maintain a tidy, welcoming, and professional look in the reception area and building entrances.
• Ensure the ambiance and appearance reflect the company's standards and values.

• Always maintain a clean and welcoming reception area by conducting daily checks and spot audits.

7.

Other Tasks:

• Perform any additional responsibilities associated with this job request or work assignment as assigned by the Line Manager.

• Task Completed as requested

 SPAN OF CONTROL:

Internal: (Departments within Wasl)

All Departments in Wasl including Hospitality & Subsidiaries

External:

Employees, Customers, Clients, Vendors, service providers etc

SELECTION CRITERIA:

Qualifications & Knowledge:

• Diploma in a relevant field required; a bachelor’s degree is preferred but not mandatory.

Experience:

• Minimum 2 years’ experience in a similar administrative role preferably in the hospitality industry.

Position-Specific Skills (Technical Competencies):

• Strong proficiency in both Arabic and English.
• Familiarity with local regulations and customs.

Generic Skills (Behavioural Competencies): (As Per Competency Directory)

• Professional demeanour, customer-oriented approach, and strong communication skills.
• Strong customer care, behaviour interaction, and concierge skills.
• Experience with VIP interactions is a plus.
• Exceptional attention to detail.

10. ANY OTHER INFORMATION:

The receptionist offers the opportunity to be an integral part of the front-line customer experience at Wasl, by consistently delivering high standards of service and contributing significantly to Wasl's brand image and operational efficiency.