Head of Business Relationship & Delivery Management

About Us 

Born from the vision to elevate Dubai's global prominence, Wasl was founded on May 25, 2008, with the mission to transform the city into an even more captivating destination for residents, businesses, and visitors alike. Created from the union of the Dubai Development Board and Real Estate Department, Wasl embarked on a journey of seamless integration. This strategic merger not only streamlined operations but also empowered our team with enhanced expertise, enabling us to adopt dynamic, market-driven investment strategies.

Today, Wasl stands tall as a cornerstone of Dubai's real estate landscape. As one of the city's largest and most diversified real estate management companies, we proudly oversee an expansive portfolio of landmark assets, entrusted to us by DREC and other esteemed partners. 

Position Title

Head of Business Relationship & Delivery Management (IT)

Reporting To

IT Director

Department

Information Technology

Position Purpose

The Head of Business Relationship & Delivery Management is responsible for leading and coordinating all IT business engagement, portfolio delivery, and transformation activities across the organization. The role ensures technology initiatives are strategically aligned, effectively delivered, and create measurable business value.

This position oversees portfolio management functions (PLM, CLM, Golf & Hospitality, Enterprise Backoffice), the Digital Solutions function, Application Development & Maintenance, and Data Analytics — ensuring integration, innovation, and excellence across all IT delivery domains.

The role is a key member of the IT leadership team, accountable for building strong business partnerships, driving digital transformation, and ensuring the delivery of reliable, scalable, and high-quality IT services and solutions.

Key Responsibilities

1. Strategic Leadership

• Develop and execute IT strategies and delivery roadmaps in alignment with corporate and departmental goals.
• Provide strategic direction and oversight for IT delivery and business relationship management functions.
• Lead delivery governance, prioritization, and investment planning across business portfolios.
• Partner with senior business leaders to define and deliver technology initiatives that drive growth, innovation, and operational excellence.

2. Business Relationship Management

• Build and sustain strong partnerships with business units
• Understand business strategies, pain points, and opportunities, translating them into actionable IT plans.
• Serve as the primary IT liaison, ensuring proactive engagement, transparency, and alignment on priorities.
• Drive continuous improvement in business engagement models, ensuring IT is viewed as a strategic enabler and trusted partner.

3. Delivery & Portfolio Management

• Oversee the delivery of IT projects and services across assigned portfolios, ensuring alignment with business outcomes, timelines, and budgets.
• Lead portfolio governance, delivery assurance, and benefit realization processes.
• Foster collaboration across digital, application, and data functions to ensure cohesive, integrated solution delivery.

4. People & Performance Leadership

• Lead and manage a diverse team of IT leaders, including:
• Portfolio Managers (PLM, CLM, Golf & Hospitality, Enterprise Backoffice)
• Digital Solutions Senior Manager
• Application Development & Maintenance Manager
• Data Analytics Manager
• Cultivate a culture of accountability, innovation, and collaboration across teams.

5. Transformation & Innovation

• Lead digital transformation initiatives to modernize systems, processes, and user experiences.
• Encourage the adoption of emerging technologies such as AI/ML, cloud, analytics, and automation.
• Collaborate with enterprise architects and IT governance to standardize platforms, tools, and delivery practices.
• Continuously improve IT delivery maturity and service quality through data-driven performance management.

Key Competencies

Leadership & Strategic Thinking

• Strong strategic vision with the ability to align IT delivery with business goals.
• Exceptional leadership presence and influence across multiple levels of the organization.
• Proven ability to drive organizational change and foster a results-oriented culture.

Business & Relationship Management

• Excellent stakeholder management and communication skills.
• Demonstrated success in bridging business needs with technology outcomes.
• Skilled in managing complex stakeholder environments across business domains.

Delivery & Governance

• Strong expertise in portfolio, project, and delivery management across complex programs.
• Deep knowledge of delivery frameworks (Agile, DevOps, ITIL) and governance processes.
• Effective in balancing strategic priorities with operational efficiency.

Technical Breadth

• Broad understanding of digital platforms, application lifecycle management, and data analytics.
• Expertise in SAP, Salesforce and Oracle unifier
• Awareness of emerging technologies and their impact on business transformation.

Change & Transformation

• Proven experience leading digital or IT transformation initiatives.
• Strong change management and communication capabilities to drive adoption and success.

Executive Job Description: Application Development & Maintenance Senior Manager

Position Title

Application Development & Maintenance Senior Manager

Reporting To

Head of Business Relationship & Delivery Management (IT)

Department

Information Technology

Position Purpose

The Application Development & Maintenance (ADM) Senior Manager is responsible for overseeing the full lifecycle of application design, development, and maintenance across SAP and non-SAP environments. This includes management of internal teams and external managed services responsible for application delivery.

The role ensures seamless alignment between IT and business through agile delivery practices, proactive service quality management, and effective resource utilization. As a key member of the IT leadership team, the ADM Senior Manager enables high-performing, scalable, and business-aligned solutions that support both operational stability and digital transformation objectives.

Key Responsibilities

1. Application Development & Delivery Leadership

• Lead all aspects of application development and maintenance, covering both SAP and non-SAP systems (Website, Mobile app, Microsoft)
• Oversee managed service providers (MSPs) responsible for development and maintenance execution, ensuring adherence to quality, SLA, and governance standards.
• Ensure all development activities align with enterprise architecture, security, and technology roadmaps.
• Drive continuous improvement in delivery practices, coding standards, and documentation.
• Implement structured development methodologies (Agile, DevOps) to ensure predictable and high-quality releases.

2. Business Engagement & Delivery Planning

• Collaborate closely with Product Owners and Tribe Leads to fully understand business requirements and translate them into actionable technical plans.
• Lead daily stand-up meetings and agile ceremonies to ensure delivery alignment, team focus, and transparent progress tracking.
• Review and validate Business Requirement Documents (BRDs) to ensure completeness, accuracy, and technical feasibility.
• Participate in backlog prioritization and sprint planning to ensure business priorities are met and resources are optimally allocated.
• Provide regular status reporting to IT management and business stakeholders on project progress, risks, and mitigations.

3. Capacity & Demand Management

• Estimate team capacity across Business-As-Usual (BAU) and new initiatives.
• Develop and maintain a dynamic capacity model to support effective planning and forecasting.
• Balance workload distribution between internal teams and managed service partners to ensure delivery efficiency.
• Present capacity and resource utilization reports with recommendations to IT leadership for prioritization or resourcing decisions.

4. Quality Assurance & Service Excellence

• Ensure proactive quality control across all application deliverables and services.
• Define and enforce coding standards, peer review processes, and automated testing practices.
• Monitor performance metrics and defect rates to drive continuous improvement in quality.
• Implement regular performance reviews of managed service partners to maintain high delivery standards.
• Promote a culture of accountability, quality, and continuous improvement within all development teams.

5. Governance & Risk Management

• Ensure compliance with IT governance frameworks, security policies, and audit requirements.
• Maintain clear documentation for all systems and applications to support traceability and maintainability.
• Identify, assess, and mitigate delivery risks through proactive management and escalation mechanisms.
• Contribute to the establishment of IT delivery governance and transformation frameworks.

Key Competencies

Leadership & Delivery Excellence

• Strong leadership and team management capabilities across internal and vendor resources.
• Proven experience in leading multi-technology and multi-vendor development environments.
• Deep understanding of SDLC, Agile, and DevOps delivery practices.

Business & Stakeholder Engagement

• Strong ability to translate business needs into actionable IT deliverables.
• Excellent communication and collaboration skills with business stakeholders, product owners, and IT peers.
• Skilled in delivery tracking, prioritization, and expectation management.

Technical & Analytical Capability

• Solid understanding of SAP (ERP, S/4HANA, or BTP) and non-SAP development frameworks (e.g., .NET, Java, web, mobile, APIs).
• Solid understanding of Salesforce and mulesoft
• Experience managing hybrid development landscapes (on-premise, cloud, SaaS).
• Proficiency in agile tools such as Jira, Azure DevOps, or equivalent.

Quality & Performance Focus

• Demonstrated commitment to high-quality software and continuous improvement.
• Ability to define and monitor KPIs related to code quality, performance, and service stability.

Strong analytical mindset for evaluating delivery performance and identifying optimization opportunities

Our Values 

At Wasl, we are more than just a real estate company. We are active contributors to Dubai's thriving economy, fostering enduring relationships with our valued stakeholders. Our customer-centric approach is rooted in trust, respect, and a relentless pursuit of innovation in every aspect of asset management.