Digital Solutions Senior Manager

JOB DETAILS

Position Title: Digital Solution Senior Manager
Reports to: Head of Business Relationship & Delivery Management
Department: Information Technology

POSITION SUMMARY

The Digital Solution Senior Manager leads the organization’s digital solution capability, ensuring technology platforms are effectively leveraged to support business transformation, innovation, and operational improvement. The role manages Digital Solution Experts across key enterprise technologies and maintains visibility of platform capabilities, integrations, and business applications. It works closely with Portfolio Managers and business stakeholders to translate business requirements into practical technology options and solution approaches. The role leads solution advisory, technology evaluation, and high-level solution design, determining the appropriate use of existing platforms, configuration, new development, or external solutions. It collaborates with Enterprise Architecture and Application Development teams to ensure solutions are scalable, integrated, secure, and aligned with enterprise standards. The position also drives technology simplification, reuse, modernization, and continuous enhancement of the digital landscape.

JOB DIMENSIONS

KEY RESPONSIBILITIES AND PERFORMANCE STANDARDS

Key Accountabilities

• Lead and develop the Digital Solution team, ensuring clear ownership and deep functional knowledge across assigned technology domains, platforms, and digital capabilities.

• Maintain a comprehensive view of enterprise digital capabilities across platforms such as SAP, Salesforce, SAP Analytics Cloud, Oracle Unifier, Sprinklr, mobility, automation, digital experience, and related technologies.

• Partner with Portfolio Managers and business stakeholders during ideation and requirement definition to identify appropriate technology solutions and improvement opportunities.

• Translate business requirements into feasible solution options, balancing business value, user experience, scalability, integration, delivery speed, cost, and long-term sustainability.

• Assess and recommend the appropriate technology approach, including configuration of existing platforms, development of new capabilities, reuse of existing solutions, or acquisition of external technologies.

• Develop and oversee high-level solution blueprints that define platform usage, integration requirements, solution dependencies, and key technology considerations before transition to delivery teams.

• Collaborate with Enterprise Architecture to ensure proposed solutions align with architectural principles, enterprise data models, integration frameworks, cybersecurity requirements, and technology standards.

• Work closely with the Application Development & Maintenance team to ensure effective transition from solution design to development, configuration, testing, and implementation.

• Evaluate emerging technologies and digital capabilities to identify opportunities for innovation, process improvement, automation, enhanced customer experience, and operational efficiency.

• Conduct periodic technology capability reviews to identify gaps, duplication, obsolete solutions, integration opportunities, and areas for platform consolidation or modernization.

• Engage technology vendors and solution providers to evaluate products, conduct demonstrations or pilots, and assess their suitability against organizational requirements.

• Establish and maintain solution design governance to ensure consistency, quality, reusability, interoperability, and compliance across digital initiatives.

• Promote standardization and reuse of enterprise technology capabilities to reduce unnecessary customization, duplication, and solution complexity.

• Monitor the quality and effectiveness of solution recommendations and design outputs, incorporating lessons learned and stakeholder feedback into continuous improvement.

• Build capability within the Digital Solution team through knowledge sharing, technology updates, structured learning, and cross-platform collaboration.

KEY TECHNICAL SKILLS AND KNOWLEDGE

COMMUNICATIONS & WORKING RELATIONSHIPS

Internal:
Head of Business Relationship & Delivery Management, Portfolio Managers, Enterprise Architecture, Application Development & Maintenance, Data and Analytics, Cybersecurity, Business Transformation teams, and relevant business stakeholders.

External:
Technology vendors, platform providers, system integrators, consultants, managed service providers, and specialist digital solution partners.

WORK SETTING & DECISION AUTHORITY

Operates within a complex digital transformation environment involving multiple enterprise platforms, business functions, and technology stakeholders. The role recommends solution approaches, validates technology fit, and governs high-level solution design within approved architecture and technology standards.

Exercises judgment on technology options, reuse, configuration, integration, and solution suitability, while escalating major architectural exceptions, strategic technology investments, or significant commercial decisions through appropriate governance channels.

FINANCIAL RESPONSIBILITIES

Supports technology investment decisions by evaluating solution options, licensing implications, vendor proposals, and total cost considerations. Contributes to business cases and ensures recommended solutions balance business value, scalability, and cost efficiency within approved budgets and governance frameworks.

SELECTION CRITERIA

Qualifications and Experience (Essential):

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, Business Technology, or a related discipline.
• 7–10 years of relevant experience, including 3–5 years in a managerial role, in digital solutions, solution architecture, enterprise applications, technology consulting, or digital transformation.
• Strong experience across enterprise digital platforms such as SAP, Salesforce, CRM, analytics, mobility, automation, integration, or digital experience technologies.
• Demonstrated experience in solution design, technology evaluation, system integration, and build-versus-configure-versus-buy assessment.
• Experience working across business, Enterprise Architecture, and application delivery teams in complex technology environments.
• Strong stakeholder management, analytical thinking, solution advisory, and communication capabilities.

Desirable:

• Master’s degree in Technology, Digital Transformation, Business Administration, or a related field.
• Experience within real estate, asset management, hospitality, leisure, or other complex customer-facing industries.
• Relevant certifications in enterprise platforms, cloud, solution architecture, digital transformation, or agile delivery.
• Exposure to AI, automation, data platforms, and emerging digital technologies.