Collection Administrator

About Us 

Born from the vision to elevate Dubai's global prominence, Wasl was founded on May 25, 2008, with the mission to transform the city into an even more captivating destination for residents, businesses, and visitors alike. Created from the union of the Dubai Development Board and Real Estate Department, Wasl embarked on a journey of seamless integration. This strategic merger not only streamlined operations but also empowered our team with enhanced expertise, enabling us to adopt dynamic, market-driven investment strategies.

Today, Wasl stands tall as a cornerstone of Dubai's real estate landscape. As one of the city's largest and most diversified real estate management companies, we proudly oversee an expansive portfolio of landmark assets, entrusted to us by DREC and other esteemed partners. 

Job Description – Collection Administrator

Position Title: Collection Administrator
Department: Land
Reports To: Collection Team Leader
Location: Dubai, UAE

Role Purpose:

The Collection Administrator is responsible for managing and monitoring receivables, ensuring timely collection of lease revenues from tenants, and maintaining accurate financial records. The role requires strong coordination with tenants, the leasing department, and finance to ensure smooth cash flow and compliance with company policies.

Key Responsibilities:

• Monitor accounts receivable and ensure timely collection of lease payments from tenants.
• Prepare and issue invoices, receipts, and statements of account for leased industrial lands.
• Follow up with tenants regarding overdue payments through calls, emails, and formal notices.
• Maintain updated records of collections, tenant payment history, and outstanding balances.
• Coordinate with the leasing team to ensure tenant accounts are correctly billed and updated.
• Escalate delinquent accounts to management and assist in initiating legal collection actions if required.
• Reconcile payments received with bank deposits and accounting system entries.
• Generate periodic collection reports and aging analysis for management review.
• Support the finance team in monthly closing activities related to receivables.
• Ensure compliance with company policies, lease agreements, and UAE financial regulations.
• Handle tenant queries related to billing, payment schedules, and collection procedures.

Qualifications & Skills:

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• Minimum 2–4 years of experience in collections or accounts receivable, preferably in real estate or leasing sector.
• Knowledge of lease agreements, invoicing, and collection processes.
• Proficiency in MS Office (Excel, Word) and ERP/accounting systems (SAP, Oracle, or similar).
• Strong communication, negotiation, and interpersonal skills.
• Detail-oriented, organized, and able to handle multiple accounts simultaneously.
• Fluency in English (Arabic is an advantage).

Key Competencies:

• Customer service orientation with firm yet professional collection approach.
• Ability to resolve payment issues tactfully while maintaining positive tenant relationships.
• Analytical thinking with problem-solving ability.
• Team player with proactive attitude.

Our Values 

At Wasl, we are more than just a real estate company. We are active contributors to Dubai's thriving economy, fostering enduring relationships with our valued stakeholders. Our customer-centric approach is rooted in trust, respect, and a relentless pursuit of innovation in every aspect of asset management.