Business Transformation Manager

About Us 

Born from the vision to elevate Dubai's global prominence, Wasl was founded on May 25, 2008, with the mission to transform the city into an even more captivating destination for residents, businesses, and visitors alike. Created from the union of the Dubai Development Board and Real Estate Department, Wasl embarked on a journey of seamless integration. This strategic merger not only streamlined operations but also empowered our team with enhanced expertise, enabling us to adopt dynamic, market-driven investment strategies.

Today, Wasl stands tall as a cornerstone of Dubai's real estate landscape. As one of the city's largest and most diversified real estate management companies, we proudly oversee an expansive portfolio of landmark assets, entrusted to us by DREC and other esteemed partners. 

1. JOB DETAILS:

Position Title: Business Transformation Manager
Reports to: Senior Manager, TMO Lead
Division: Business Transformation
Department: Business Excellence and Transformation

2. POSITION SUMMARY:

The Transformation Manager plays an essential role in the organisation’s transformation agenda by providing strong governance, delivery oversight, and structure across all business & technology‑enabled initiatives. The role ensures programmes are delivered with discipline, transparency, and alignment to the transformation roadmap. This includes driving planning, reporting, risk and dependency management, and enforcing delivery standards, while partnering closely with cross‑functional teams, technology squads, and business owners. The position requires a structured, detail‑oriented individual with strong analytical skills, organisation, and stakeholder management capabilities.

3. JOB DIMENSIONS:

Number of Staff Supervised
Direct Reports: 0
Total Reports: 0

4. KEY RESPONSIBILITIES AND PERFORMANCE STANDARDS:

Key Accountabilities:

• Manage and maintain the integrated transformation roadmap, milestones, interdependencies, and critical path across technology and business workstreams.
• Coordinate end‑to‑end programme reporting, including status updates, RAID logs, KPIs, dashboards, financial tracking, and executive briefings.
• Ensure structure and discipline across project teams by embedding delivery methodologies (e.g., waterfall, agile/hybrid) aligned to TMO standards.
• Support planning cycles including annual portfolio planning, quarterly prioritisation, capacity assessments, and benefits tracking.
• Drive risk and issue management, ensuring timely escalation, mitigation plans, and impact assessments.
• Support governance forums (Steering Committees, Working Groups, Design Authority), including agenda, pack preparation, minutes, and follow‑through on actions.
• Maintain documentation quality and ensure artefacts are complete, current, and compliant with TMO processes.
• Enable cross-functional collaboration between business units, IT teams, vendors, and external consultants.
• Support change management, communication planning, and readiness assessments for major releases and technology deployments.
• Provide analytical support, scenario modelling, and insights to aid leadership decision-making.

Key Technical Skills and Knowledge:

5. COMMUNICATIONS and WORKING RELATIONSHIPS:

• Internal:
• TMO Lead and Transformation Leadership
• IT Department, Enterprise Architecture
• Business Unit Heads and Project Sponsors
• Finance, HR, Procurement
• Change Management Teams
• Governance Committees (e.g., Design Authority, Steering Committees)
• External:
• System Integrators and Consulting Firms
• Third party Vendors and Implementation Partners

6. CONTEXT, WORK ENVIRONMENT AND DECISION-MAKING AUTHORITY:

• Operates within a fast-paced transformation environment with shifting priorities and multiple concurrent initiatives.
• Works under general direction with authority to independently manage TMO processes, reporting accuracy, and governance discipline.
• Escalates key programme risks, issues, and decisions to the TMO Lead and relevant governance forums.
• Expected to maintain high confidentiality standards and uphold transformational governance principles.

7. FINANCIAL RESPONSIBILITIES AND ACCOUNTABILITIES:

• Supports tracking of programme budgets, financial forecasts, burn rate, and variance reporting.
• Ensures financial implications of risks, delays, and scope changes are captured and communicated.

8. SELECTION CRITERIA:

Qualifications and Experience (Essential):

• Bachelor’s degree in Business, Information Technology, Engineering, or related field.
• 7–10 years of experience in PMO, programme management, or technology transformation roles.
• Proven experience supporting large-scale transformation or digital programmes.
• Strong analytical, organisational, and structured documentation skills.

(Desirable):

• Master’s degree or professional certifications (PMP, PRINCE2, Agile, PgMP).
• Experience in real estate, asset management, or similar industries.
• Exposure to enterprise systems (ERP, CRM, digital platforms, data and analytics).

Note: This job description provides a broad indication of the role and responsibilities of the position. The position holder may be required to perform additional tasks and responsibilities not listed here, in line with organizational needs and changes in business priorities.

Our Values 

At Wasl, we are more than just a real estate company. We are active contributors to Dubai's thriving economy, fostering enduring relationships with our valued stakeholders. Our customer-centric approach is rooted in trust, respect, and a relentless pursuit of innovation in every aspect of asset management.