About Viya:

Viya is the UAE’s leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region’s first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel.

As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Dedicated to innovation, sustainability, and excellence, Viya connects communities to extraordinary experiences and continues to shape Dubai and the UAE as global destinations for sport, leisure, and lifestyle.

JOB DESCRIPTION

Position                     :           WAITER/WAITRESS

Department               :           FOOD & BEVERAGE SERVICE

Responsible To         :           RESTAURANT MANAGER

                                                OUTLET SUPERVISOR

                                                CAPTAIN

Responsible For       :           NOT APPLICABLE

(Supervises)

Purpose and Scope of Position

(Job Summary)

Purpose

The Waiter/Waitress is responsible for delivering warm, attentive, and professional food & beverage service to all guests, ensuring a high standard of hospitality at all times. The role supports a consistent guest experience through accurate order taking, timely service, strong product knowledge, and compliance with Dubai Golf service standards, hygiene requirements, and operational procedures.

Scope of Position

Guest Service – Provide warm, professional, and consistent service to all guests, ensuring guest satisfaction and repeat visits.

Operations – Complete daily service tasks including order taking, serving, billing, clearance, and outlet setup, while supporting smooth service flow.
Product Knowledge – Maintain strong knowledge of menus, specials, promotions, and club facilities to confidently guide and assist guests.
Hygiene & Safety – Ensure cleanliness and follow all health, safety, and hygiene guidelines at all times.
Team Support – Work closely with Captains, Supervisors, kitchen, bar, and colleagues to support efficient outlet operations.
Upselling & Revenue – Apply suggestive selling and upselling techniques to increase revenue and enhance the overall guest experience.
Communication – Communicate clearly and professionally with guests and colleagues to ensure accuracy, timing, and service efficiency.

Brand Standards – Uphold Dubai Golf grooming, presentation, and service excellence standards in every guest interaction.

Main Duties:

(Job Related Duties)

1. Guest Service

• Greet and acknowledge all guests warmly, using their names whenever possible, and maintain a friendly and approachable attitude throughout service.
• Ensure guests are seated comfortably and supported promptly with menus, water, and any initial recommendations where applicable.
• Present menus confidently and provide clear explanations of dishes, daily specials, promotions, and suggested pairings.
• Take food and beverage orders accurately, confirm preferences and dietary requirements, and ensure special requests are communicated clearly to the kitchen/bar.
• Deliver food and beverages efficiently, checking presentation and accuracy before serving to the guest.
• Monitor guest satisfaction throughout the meal, conduct courtesy checks, and respond quickly to guest needs such as refills, replacements, or additional items.
• Handle guest concerns professionally and politely, resolving minor issues immediately and escalating to the Captain/Supervisor when required.
• Ensure consistent application of Dubai Golf’s 4 Service Steps and service standards throughout the guest journey.

2. Operations

• Attend daily briefings and ensure awareness of reservations, VIPs, special requests, promotions, events, and operational updates.
• Prepare mise-en-place before service including station setup, cutlery/glassware checks, condiments, side stations, and section readiness.
• Ensure service areas remain clean, organised, and stocked throughout the shift (stations, pass areas, side stands, counters).
• Operate the POS system correctly by opening checks, inputting orders, modifying orders, applying correct table numbers, and closing bills accurately.
• Follow correct procedures for presenting and processing bills, ensuring all items are posted correctly to prevent revenue loss.
• Carry out table service tasks including set up, service, clearance, crumbing, and resetting tables according to outlet standards.
• Coordinate with the kitchen and bar to manage service timing, communicate delays, and ensure smooth flow of service.
• Support daily operational tasks such as polishing, stocking, cleaning duties, and closing duties in line with the opening/closing checklists.
• Assist with functions, banquets, and special events, supporting setup, service execution, and breakdown as required.

3. Product Knowledge

• Maintain up-to-date knowledge of menus, ingredients, cooking methods, allergens, portion sizes, and presentation standards.
• Develop confident knowledge of beverages including soft drinks, juices, teas/coffees, mocktails, cocktails, spirits, wines, and beer where applicable.
• Be able to recommend items based on guest preferences and confidently provide alternatives for dietary requirements (allergens, vegetarian, etc.).
• Attend tastings, briefings, and training sessions to continuously strengthen product knowledge and service confidence.
• Understand outlet-specific offers, promotions, and seasonal menus to communicate accurately to guests.
• Demonstrate knowledge of club facilities and services (where relevant) to guide members and guests and improve overall experience.

4. Hygiene & Safety

• Follow Dubai Golf hygiene and food safety standards at all times, including correct handwashing and safe handling procedures.
• Maintain high cleanliness standards across workstations, service equipment, stations, and public areas during service.
• Handle glassware, crockery, cutlery, and trays correctly to prevent accidents, breakages, or damage.
• Ensure any spillages are cleaned immediately and hazards are reported to the Supervisor/Captain to prevent guest or colleague injury.
• Follow correct waste disposal procedures and assist with maintaining hygiene in back-of-house areas when required.
• Always comply with health & safety guidelines, reporting incidents, injuries, or near misses according to procedure.
• Maintain awareness of cost control by minimising wastage, reporting breakages, and handling stock items responsibly.

5. Upselling & Revenue

• Apply consistent upselling techniques in a natural and guest-friendly manner to maximise revenue and improve guest experience.
• Promote desserts, coffee, premium beverages, upgrades, add-ons, and specials at the correct points of service.
• Recommend second rounds, refills, and meal enhancements when appropriate, ensuring guest satisfaction remains the priority.
• Ensure all items are recorded correctly on the POS and no items are missed or unposted.

6. Teamwork & Communication

• Maintain clear and professional communication with colleagues, Supervisors, Captains, kitchen, bar, and stewarding teams.
• Support colleagues during busy periods, assist with running food/drinks, clearing tables, and helping across sections when required.
• Share guest feedback, operational concerns, and improvement suggestions with the Captain/Supervisor to support service excellence.
• Contribute to a positive working environment by being respectful, cooperative, and reliable during shifts.
• Support new joiners or trainees by guiding them on basic service tasks and Dubai Golf standards where required.

7. Learning & Development

• Attend all mandatory training including food safety, hygiene, fire safety, service standards, and operational procedures.
• Actively seek coaching and feedback from Supervisors and Captains, applying feedback consistently to improve performance.
• Participate in product knowledge sessions and training to support confidence in upselling and guest recommendations.
• Stay updated on outlet operations, events, and function requirements by reviewing notices and staying aligned with management communication.
• Demonstrate a willingness to learn across departments where required (service, bar, events, cashiering).

8. Brand Standards

• Maintain correct uniform, grooming, and professional appearance in line with Dubai Golf grooming standards at all times.
• Demonstrate a polite, friendly, and respectful attitude when interacting with guests, colleagues, and management.
• Maintain a calm and professional approach under pressure, especially during peak service times.
• Uphold Dubai Golf’s Mission, Vision, and Values through daily behaviour, service delivery, and guest interactions.
• Represent Dubai Golf positively by showing pride in the brand and consistently delivering service excellence.

2. Ancillary Duties:

In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing towards individuals and organizational growth.

Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects. Be trained as a Fire Marshall or First Aider.

3. Quality Responsibilities:

Aware of Dubai Golf Mission, Vision and Values. Will be responsible to apply the 4 Service Steps throughout serving internal and external customers.

4.  IT Security Awareness:

1. Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
2. Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.
3. Attend Information Security Awareness sessions conducted by the wasl IT Department.
4. All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk.

5. Levels of Authority:

Prepared by:             Group F & B Manager

Approved by:           Group F & B Manager

POSITION: WAITER/WAITRESS

I.D. Number:   ____________________________

Employee:     _____________________________

Signature:     _____________________________

Approved by:

_________________________________

F&B Manager/Group F&B Manager

Date: ____________________________

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Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.