About Viya:

Viya is the UAE’s leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region’s first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel.

As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Dedicated to innovation, sustainability, and excellence, Viya connects communities to extraordinary experiences and continues to shape Dubai and the UAE as global destinations for sport, leisure, and lifestyle.

JOB DESCRIPTION

Position                     :           TEAM LEADER

Department               :           FOOD & BEVERAGE SERVICE

Responsible To         :           ASS.RESTAURANT MANAGER/RESTAURANT MANAGER

Responsible For       :           SUPERVISORS, CAPTAINS, WAITERS, HOSTESS, BARTENDERS

(Supervises)

Purpose and Scope of Position

(Job Summary)

Purpose

The Team Leader assists the Restaurant Manager and Assistant Restaurant Manager in the daily supervision of the outlet, ensuring smooth operations, consistent service delivery, and high guest satisfaction. The role focuses on coordinating front-of-house teams, maintaining service standards, resolving guest issues, and supporting the outlet in achieving financial, service, and operational goals.

Scope of Position:

Operational Supervision – Oversee the day-to-day floor operations of the outlet to ensure smooth service, proper section management, and adherence to operational standards.

Team Coordination & Support – Lead, guide, and support Captains, Bartenders, Hostesses, and Waiters during service; ensure the team understands their duties and executes them effectively.

Guest Experience Management – Maintain a visible presence in the outlet, monitor guest satisfaction, resolve guest issues promptly, and ensure all guests receive professional, timely, and friendly service.

Standards & Compliance – Uphold Dubai Golf’s service standards, grooming guidelines, hygiene, and safety requirements; ensure the outlet consistently delivers the required quality benchmarks.

Revenue & Cost Control – Support implementation of revenue initiatives, upselling strategies, and cost-control measures (labour, consumables, breakages), ensuring financial targets are met.

Staff Planning & Development – Assist with scheduling, briefings, on-the-job coaching, and performance support for colleagues, including identifying training needs and developing junior team members.

Communication & Reporting – Serve as a key link between the operational team and management, ensuring accurate communication of guest feedback, operational needs, daily issues, and suggestions for improvement.

Main Duties:

(Job Related Duties)

Operational Supervision

• Oversee daily floor operations to ensure smooth service flow and timely execution of tasks.
• Monitor table allocations, section assignments, and order delivery to avoid delays and service gaps.
• Ensure mise-en-place, equipment, and outlet setup are completed before service and reset after.
• Conduct walkthroughs of the outlet to verify cleanliness, readiness, and compliance with standards.

Team Coordination & Support

• Lead, guide, and support Captains, Bartenders, Hostesses, and Waiters during operations.
• Brief the team before service on menu changes, promotions, VIP guests, and priority tasks.
• Delegate responsibilities clearly and monitor performance to ensure tasks are completed efficiently.
• Assist colleagues on the floor when required to maintain service flow and operational efficiency.

Guest Experience Management

• Maintain a strong floor presence, proactively engaging with guests to assess satisfaction.
• Handle guest concerns, complaints, or special requests professionally and promptly.
• Observe guest behaviour and expectations, ensuring personalised service where possible.
• Identify returning guests/VIPs and ensure tailored service based on known preferences.

Standards & Compliance

• Ensure grooming, uniform, behaviour, and service etiquette align with Dubai Golf’s brand standards.
• Monitor hygiene practices and safety procedures, correcting unsafe behaviour or improper handling.
• Ensure checklists, SOPs, and operational standards are consistently followed by the team.
• Verify that equipment, furniture, condiments, menus, and POS terminals are properly maintained.

Revenue & Cost Control

• Encourage upselling of menu items, promotions, and experiences to maximise revenue.
• Monitor stock usage, breakages, and wastage, reporting irregularities to management.
• Support cost-saving initiatives through efficient labour scheduling and responsible resource usage.
• Identify slow-moving items, sales trends, or operational opportunities and communicate them to managers.

Staff Planning & Development

• Assist in preparing weekly schedules based on business demands and team availability.
• Conduct on-the-job coaching for new joiners, junior staff, and those needing development support.
• Participate in performance discussions and provide constructive feedback to team members.
• Help identify staff training needs and ensure participation in required programs.

Communication & Reporting

• Provide accurate updates to Restaurant and Assistant Managers regarding guest feedback, staff issues, and operational observations.
• Escalate recurrent issues, equipment faults, or supply shortages to relevant departments.
• Attend required meetings and actively contribute suggestions to improve outlet performance.
• Maintain proper handover communication between shifts to ensure smooth transitions.

2. Ancillary Duties:

In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing towards individuals and organizational growth.

Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects. Be trained as a Fire Marshall or First Aider.

3. Quality Responsibilities:

Aware of Dubai Golf Mission, Vision and Values. Will be responsible to apply the 4 Service Steps throughout serving internal and external customers.

4.  IT Security Awareness:

1. Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
2. Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.
3. Attend Information Security Awareness sessions conducted by the wasl IT Department.
4. All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk.

5. Levels of Authority:

Prepared by:             Group F & B Manager

Approved by:           Group F & B Manager

POSITION: TEAM LEADER

I.D. Number:   ____________________________

Employee:     _____________________________

Signature:     _____________________________

Approved by:

_________________________________

F&B Manager/Group F&B Manager

Date: ____________________________

Powered by People, United by Passion

Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.