About Viya:

Viya is the UAE’s leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region’s first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel.

As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Dedicated to innovation, sustainability, and excellence, Viya connects communities to extraordinary experiences and continues to shape Dubai and the UAE as global destinations for sport, leisure, and lifestyle.

JOB DESCRIPTION

Position                     :           RESTAURANT MANAGER

Department               :           FOOD & BEVERAGE SERVICE

Responsible To         :           F&B MANAGER/ GROUP F&B MANAGER

Responsible For       :           ALL OUTLET STAFF

(Supervises)

Purpose and Scope of Position

(Job Summary)

Purpose

The Restaurant Manager leads the full operation of the outlet, ensuring exceptional guest experience, consistent service quality, strong financial performance, and adherence to Dubai Golf standards. The role oversees daily operations, team leadership, revenue management, cost control, training, compliance, and strategic planning to maximize efficiency, profitability, and guest delight. The Restaurant Manager is fully responsible for the outlet’s performance and acts as the key representative of the Dubai Golf brand.

Scope of Position

Guest Experience – Deliver personalized, high-quality service and proactive issue resolution.

Operational Leadership – Plan, organize, and control day-to-day outlet operations.

People Management – Recruit, train, schedule, evaluate, and motivate the entire FOH team.

Financial Management – Maximize revenue, control costs, manage payroll ratios, and minimize wastage.

Standards & SOP Compliance – Ensure all service, hygiene, and operational standards are consistently followed.

Hygiene & Safety – Maintain strict HACCP and Dubai Municipality compliance.

Training & Development – Lead continuous learning, training programs, and skill development.

Communication & Administration – Ensure accurate reporting and effective communication with all departments.

Brand Representation – Maintain high professionalism and uphold Dubai Golf Mission, Vision, and Values.

Main Duties:

(Job Related Duties)

1. Guest Experience

• Maintain a strong floor presence to ensure personalised, professional guest service at all times.
• Respond promptly to guest concerns and lead effective service recovery.
• Monitor guest satisfaction through surveys, feedback, and mystery audits.
• Ensure VIPs, members, and regular guests receive tailored attention.
• Recommend enhancements to continuously improve the guest journey.

2. Operational Leadership

• Oversee day-to-day outlet operations, ensuring smooth and efficient service flow.
• Manage table turnover, pass coordination, and communication between kitchen and bar.
• Ensure all operational checklists, opening/closing procedures, and service controls are followed.
• Supervise stock levels of equipment, beverages, and operational items.
• Ensure all guest checks are posted accurately and same-day billing is completed.

3. People Management

• Recruit, interview, and select employees in coordination with HR and F&B leadership.
• Prepare weekly/monthly duty rosters, monitor performance, and manage attendance.
• Conduct appraisals, probation reviews, and support performance management.
• Deliver daily briefings and ensure job expectations are clearly communicated.
• Foster teamwork, morale, and discipline, creating a productive and positive workplace.

4. Financial Management

• Work within budgeted payroll ratios and headcount levels.
• Drive revenue through effective upselling, menu knowledge, and efficient service operations.
• Minimise wastage of food, beverages, and operating equipment.
• Support the F&B Manager with budgeting, forecasting, and cost-control strategies.
• Liaise with F&B Control on revenue discrepancies, stock variances, and financial reporting.

5. Standards & SOP Compliance

• Ensure all service SOPs, departmental standards, and Dubai Golf policies are implemented consistently.
• Monitor daily operating standards and address any deviations immediately.
• Maintain updated SOP manuals and participate in regular review and improvement.
• Guarantee the consistent application of the Dubai Golf 4 Service Steps.
• Lead implementation of new service standards or operational initiatives.

6. Hygiene & Safety

• Ensure full compliance with HACCP, Dubai Municipality regulations, and food safety requirements.
• Confirm all staff have valid food handler cards and maintain proper grooming and hygiene.
• Oversee and validate outlet cleaning schedules.
• Report hazards, equipment malfunctions, and safety concerns immediately.
• Ensure staff returning from illness have appropriate medical clearance when required.

7. Training & Development

• Identify training needs through observation, feedback, and performance monitoring.
• Develop and execute monthly and quarterly training calendars for the outlet.
• Deliver on-the-job training, menu briefings, service refreshers, and skills development sessions.
• Ensure all mandatory training (HACCP, allergens, safety, fire, grooming) is completed on time.
• Promote a continuous learning culture and mentor high-potential colleagues for progression.
• Maintain detailed training records, attendance, and follow-up evaluations.

8. Communication & Administration

• Maintain accurate logs, reports, documentation, and operational records.
• Attend planning meetings and cascade all relevant information to the team.
• Coordinate effectively with culinary, stewarding, purchasing, finance, and F&B management.
• Manage requisitions, inventory reporting, breakage and wastage logs.
• Ensure compliance with HR policies, disciplinary documentation, and administrative procedures.

9. Brand Representation & Culture

• Maintain exceptional grooming, professionalism, and leadership behaviour.
• Act as a Dubai Golf ambassador, promoting service excellence and organisational values.
• Support sustainability and eco-friendly practices within the outlet.
• Represent the outlet during events, supplier visits, and internal committees.
• Build a culture of teamwork, pride, ownership, and continuous improvement.

2. Ancillary Duties:

In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing towards individuals and organizational growth.

Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects. Be trained as a Fire Marshall or First Aider.

3. Quality Responsibilities:

Aware of Dubai Golf Mission, Vision and Values. Will be responsible to apply the 4 Service Steps throughout serving internal and external customers.

4.  IT Security Awareness:

1. Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
2. Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.
3. Attend Information Security Awareness sessions conducted by the wasl IT Department.
4. All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk.

5. Levels of Authority:

Prepared by:             Group F & B Manager

Approved by:           Group F & B Manager

POSITION: RESTAURANT MANAGER

I.D. Number:   ____________________________

Employee:     _____________________________

Signature:     _____________________________

Approved by:

_________________________________

F&B Manager/Group F&B Manager

Date: ____________________________

Powered by People, United by Passion

Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.