Receptionist

About Viya:

Viya is the UAE’s leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region’s first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel.

As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Dedicated to innovation, sustainability, and excellence, Viya connects communities to extraordinary experiences and continues to shape Dubai and the UAE as global destinations for sport, leisure, and lifestyle.

Purpose and Scope of Position:

(Job Summary)

To ensure that members & guests receive prompt and cordial attention in order to maximize efficiency and satisfaction in accordance with the club’s standards, policies and procedures laid down by the management.

1. Main Duties:

  (Job Related Duties)  

• To maintain appropriate standards of conduct, dress, hygiene, appearance, and posture at all times. To ensure all staff also follow this.
• To greet and welcome members and guests with a smile and to offer correct information regarding facilities, dress code, policies, age restriction for children, points of interest and entertainment during special days.
• Familiarize names of members and greet them accordingly.
• Always ensure to have sufficient details pertaining to reception.
• To be aware of the day to day activities, functions, services provided and tournaments.
• Taking messages for the management in their absence and ensure that the messages are given promptly on arrival.
• In the event of a guest complain, inform the Head of Sport & Leisure or the duty manager the nature of the complaint.  Always be polite, diplomatic and courteous when handling complaints.
• To maintain orderliness and cleanliness in the reception and court areas at all times.  In case maintenance or housekeeping is required inform them accordingly.
• To accept payments from members
• To do the pertinent sales reports of the day and give assistance to the other clubs if needed.
• To keep track of sales, stock and rental equipment
• To maintain records of lost and found items and to inform the Duty Manager if any valuable items are found.
• Inform the Manager of any problems or important things you would like the management to be aware of.
• Have a fair knowledge of the first aid kit, emergency telephone numbers and fire exits.

• Be courteous, prompt and punctual in performing duties and give attention to details and ensure to be a good team member.
• Should be open to new ideas and make suggestions in order to improve the club’s standards and facilities and your working environment.
• To follow-up if any items are borrowed.

2. Ancillary Duties:

In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing towards individuals and organizational growth.

Represents the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects. Be trained as a Fire Marshall or First Aider.

3.  Quality Responsibilities:

Aware of Dubai Golf Mission, Vision and Values. Will be responsible to apply the 4 Service Steps throughout serving internal and external customers.

4.  IT Security Awareness:

1. Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
2. Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.
3. Attend Information Security Awareness sessions conducted by the wasl IT Department.
4. All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk.

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Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.