About Viya:

Viya is the UAE’s leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region’s first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel.

As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Dedicated to innovation, sustainability, and excellence, Viya connects communities to extraordinary experiences and continues to shape Dubai and the UAE as global destinations for sport, leisure, and lifestyle.

JOB DESCRIPTION

POSITION                :           QUALITY & HYGIENE INTERN

DEPARTMENT        :           FOOD & BEVERAGE

REPORTS TO           :           QUALIT & HYGIENE MANAGER

Supervises               :           N/A

(Responsible For)             

Purpose and Scope of Position:

(Job Summary)

Purpose:

The Quality & Hygiene Intern supports the implementation, monitoring, and continuous improvement of food safety, hygiene, quality assurance, and compliance standards across all Dubai Golf operations.

The role provides practical exposure to HACCP systems, food safety management, operational compliance, kitchen hygiene inspections, internal audits, SOP management, and audit readiness activities. The intern actively participates in hygiene walkthroughs, Back of House (BOH) inspections, and preparation for internal and external audits, while promoting a culture of food safety, cleanliness, accountability, and service excellence.

Scope of Position:

Food Safety & HACCP Compliance - Support the implementation and monitoring of HACCP systems, food safety procedures, and hygiene standards across all F&B operations.

Hygiene Walkthroughs & Operational Inspections - Conduct routine hygiene walkthroughs and inspections of kitchens, stores, receiving areas, staff facilities, and other BOH locations to ensure compliance with company standards.

Audits & Compliance Monitoring - Assist with internal audits and preparation for external audits including wasl, Deloitte, ISR, Dubai Municipality, and other regulatory or third-party assessments.

SOP Coordination & Documentation - Assist with the review, standardization, maintenance, and organization of SOPs, HACCP documentation, audit records, and compliance files.

Operational Support & Continuous Improvement - Work closely with operational teams to identify risks, non-conformances, and improvement opportunities to strengthen food safety, quality, hygiene, and operational standards.

Reporting & Administration - Support reporting activities, compliance tracking, audit monitoring, documentation management, and performance analysis.

1. Main Duties:

  (Job Related Duties)

Food Safety, Hygiene & HACCP

• Assist in implementing and maintaining Dubai Golf's Food Safety Management System and HACCP programs.
• Monitor food handling, preparation, cooking, storage, transportation, and service practices to ensure compliance with HACCP standards.
• Conduct routine food safety inspections across all operational areas.
• Support monitoring of Critical Control Points (CCPs) and report any non-conformances.
• Verify completion and accuracy of temperature logs, cleaning records, hygiene checklists, and food safety documentation.
• Assist in maintaining HACCP manuals, procedures, forms, and compliance records.
• Ensure food labeling, date coding, allergen controls, and stock rotation (FIFO) procedures are followed.
• Monitor food storage conditions, refrigeration units, and dry stores.
• Promote awareness of food safety and hygiene practices among employees.
• Immediately report any food safety risks or concerns identified during inspections.

Hygiene Walkthroughs & BOH Inspections

• Conduct daily hygiene walkthroughs of kitchens, production areas, stores, receiving areas, stewarding sections, waste disposal areas, and staff facilities.
• Inspect cleanliness standards, sanitation controls, and personal hygiene practices.
• Verify compliance with approved cleaning schedules and sanitation procedures.
• Conduct spot checks on food storage, labeling, temperatures, pest control, and housekeeping standards.
• Monitor the condition and cleanliness of equipment, utensils, and food preparation areas.
• Identify hygiene risks and communicate findings to the Quality & Hygiene Manager and operational teams.
• Support departments in maintaining audit-ready conditions at all times.
• Track and follow up on identified issues until corrective actions have been completed.

Audits, Inspections & Compliance

• Participate in scheduled and unscheduled hygiene, food safety, quality, and operational audits.
• Conduct internal inspections using approved audit checklists and standards.
• Assist with preparation for external audits and inspections, including:

• wasl Audits
• Deloitte Audits
• ISR Audits
• Dubai Municipality Inspections
• Third-Party Food Safety Audits
• Internal Compliance Reviews

• Record observations, identify non-conformances, and document audit findings.
• Assist in preparing audit reports and corrective action plans.
• Follow up with departments to ensure corrective actions are completed within agreed timelines.
• Monitor departmental compliance with HACCP standards, SOPs, food safety requirements, and company policies.
• Assist in tracking audit scores, compliance performance, and trend analysis.
• Support audit readiness activities across all operational areas.

SOP Coordination & Standardization

• Assist in collecting, reviewing, and organizing departmental SOPs.
• Support the standardization of SOPs using approved company templates.
• Ensure SOPs reflect current operational, food safety, and regulatory requirements.
• Maintain document registers and version control records.
• Organize electronic and hard-copy quality documentation.
• Assist in monitoring SOP implementation and adherence across departments.
• Support departments in updating procedures and compliance documentation as required.

Customer Complaints & Corrective Actions

• Assist in reviewing food safety and hygiene-related customer complaints.
• Support investigations into food safety incidents and quality concerns.
• Participate in root cause analysis activities.
• Maintain complaint logs and associated documentation.
• Track corrective and preventive actions to ensure effective resolution.
• Assist with trend analysis to identify recurring issues and improvement opportunities.
• Support operational teams in implementing preventive measures.

Operational Support & Continuous Improvement

• Identify hygiene, safety, and quality risks within operations and proactively recommend improvements.
• Collaborate with Operations and Training teams to enhance service delivery and quality levels.
• Support hygiene awareness initiatives, toolboxes, and training sessions where required.
• Promote a culture of food safety, cleanliness, and accountability across all teams.

Supplier & External Coordination

• Participate in supplier and contractor hygiene inspections where required.
• Assist in auditing supplier storage facilities, transportation vehicles, and handling practices.
• Verify compliance with food safety and hygiene standards.
• Maintain supplier audit records and supporting documentation.
• Follow up on supplier corrective actions as directed.
• Support communication with suppliers and external stakeholders regarding compliance matters.

Reporting & Administration

• Maintain accurate records relating to HACCP, inspections, audits, complaints, supplier assessments, and compliance activities.
• Prepare daily, weekly, and monthly hygiene and compliance reports.
• Assist in consolidating audit scores, inspection results, and corrective action status reports.
• Track departmental compliance performance and overdue actions.
• Maintain corrective action trackers and monitor closure timelines.
• Assist in preparing reports, presentations, and management summaries.
• Support data collection, analysis, and trend reporting
• Maintain electronic and hard-copy filing systems for quality and food safety documentation.
• Assist in updating HACCP registers, SOP records, audit schedules, and compliance documentation.
• Prepare reports required for wasl, Deloitte, ISR, Dubai Municipality, and other third-party audits.
• Monitor recurring non-conformances and recommend opportunities for continuous improvement.
• Ensure all records remain accurate, current, and audit-ready at all times.

Service Excellence & Brand Standards

• Act in line with Dubai Golf Mission, Vision, and Values.
• Apply the 4 Service Steps when dealing with internal and external customers.
• Support consistent delivery of Dubai Golf standards across all operations.

2.Ancillary Duties:

In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing towards individuals and organizational growth.

Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental) and Food Committee, Sport Committee or projects. Be trained as a Fire Marshall or First Aider.

3.  Quality Responsibilities:

Aware of Dubai Golf Mission, Vision and Values. Will be responsible to apply the 4 Service Steps throughout serving internal and external customers.

4.  IT Security Awareness:

1. Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
2. Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.
3. Attend Information Security Awareness sessions conducted by the wasl IT Department.
4. All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk.

5. Levels of Authority:

Prepared by:           Group F&B Manager                               

Approved by:         Group F&B Manager

POSITION: QUALITY & HYGIENE INTERN

I.D. Number:            ____________________________

Employee:   _____________________________

Signature:    _____________________________

Approved by:

_________________________________

Group F&B Manager

Date: ____________________________

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Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.