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A. Infrastructure Project Support
- Support the execution of the overall IT infrastructure strategy in alignment with Dubai Golf’s technology roadmap and business objectives.
- Contribute input on infrastructure improvements, innovation opportunities, and cost optimization initiatives.
- Provide technical expertise during RFP processes for all infrastructure-related projects.
- Support project teams during discovery, design, and execution by advising on infrastructure requirements, integrations, and dependencies.
- Contribute to the creation and evaluation of RFPs, technical specifications, and design documents for infrastructure components.
- Ensure all infrastructure solutions align with WASL IT standards, security policies, and architectural principles.
- Coordinate the transition of completed projects to the Managed Services Provider (MSP) for steady-state operations.
- Participate in infrastructure-related aspects of new business and technology initiatives (e.g., POS replacement, re-platforming, Meet & Greet experiences).
- Work closely with DevOps and application teams to ensure infrastructure readiness for deployments, integrations, and new application rollouts.
B. Platform & Infrastructure Oversight
- Oversee and support IT infrastructure across all golf facilities and F&B outlets, including servers, networks, storage, and cloud environments. Support design, configuration, and maintenance of infrastructure components including servers, networks, storage, and cloud environments to ensure performance, scalability, and reliability.
- Serve as a Subject Matter Expert (SME) for infrastructure components supporting the Dubai Golf platforms.
- Work with the MSP to ensure infrastructure services (compute, storage, network, cloud, etc.) meet operational and platform requirements.
- Review and approve infrastructure changes proposed by System Integrators (SIs), ensuring compliance with architecture and cybersecurity standards.
- Maintain an understanding of the platform’s end-to-end infrastructure topology and configuration.
- Support cloud migration and architectural initiatives in alignment with enterprise guidelines.
- Troubleshoot infrastructure issues and coordinate with vendors for timely resolution.
- Document configurations and maintain system health and performance reports.
- Maintain and optimize IT infrastructure performance, reliability, and scalability across all sites.
- Monitor infrastructure consumption and cloud usage to identify cost-saving opportunities.
- Provide input to annual IT budgets and procurement planning related to infrastructure services and projects.
C. Administration
- Prepare and process purchase requisitions, store requisitions, petty cash requests, and online purchase orders, ensuring timely coordination with internal departments and external stakeholders for approvals and fulfillment.
- Coordinate with vendors and suppliers for submission and processing of invoices, quotations, delivery notes, completion certificates, and job cards, maintaining complete and accurate documentation.
- Support the management of IT contracts and addendums, ensuring proper documentation, renewals, and approval workflows are followed.
- Assist in the preparation and administration of tenders, including defining technical scope, coordinating submissions, and following up with vendors to ensure compliance and timely responses.
- Contribute to vendor evaluation and performance reviews, maintaining records and assisting in the selection and onboarding of qualified suppliers.
D. Collaboration & Coordination
- Act as the primary liaison between the platform team, Sis, Vendors, MSP, and internal IT stakeholders.
- Collaborate with Enterprise Architects, Application Teams, Vendors and DevOps to ensure integrated design and smooth project execution.
- Participate in architecture reviews and contribute to infrastructure design standards and best practices.
- Support incident, problem, and change management processes by providing infrastructure and platform context.
- Provide visibility into infrastructure dependencies, risks, and readiness during project planning and execution.
- Provide regular updates to the Assistant IT Manager on infrastructure status, risks, and improvement initiatives.
E. Vendor & Partner Management
- Oversee infrastructure deliverables from System Integrators (SIs) and the Managed Services Provider (MSP), ensuring quality, timelines, and adherence to SLAs.
- Act as the key point of contact for infrastructure-related coordination between vendors, internal stakeholders, and project managers.
- Review and validate vendor proposals, technical documentation, and change requests.
- Support performance reviews and service improvement plans with vendors and the MSP.
- Oversee MSP service delivery, ensuring smooth handover of projects to operations and continuous compliance with SLAs.
- Conduct regular service reviews, tracking performance metrics and improvement actions.
F. Performance, Reliability, Compliance and Optimization
- Monitor and review infrastructure performance metrics and reports from the MSP; identify trends and opportunities for improvement.
- Work with the MSP to plan capacity management, scaling, and performance tuning activities.
- Contribute to disaster recovery (DR) and business continuity planning (BCP) from an infrastructure standpoint.
- Ensure compliance with cybersecurity and governance requirements across all infrastructure components.
- Participate in and coordinate infrastructure lifecycle refresh, migration, and upgrade projects, ensuring timelines and deliverables are met in coordination with the MSP and vendors.
- Execute and periodically test disaster recovery (DR) and backup plans to ensure operational resilience and recovery readiness.
G. Continuous Improvement & Documentation
- Maintain comprehensive technical documentation of infrastructure architecture, configurations, and dependencies.
- Contribute to the infrastructure strategy and roadmap for Dubai Golf platforms.
- Recommend enhancements to monitoring, alerting, and automation processes used by the MSP.
- Support periodic governance reviews of infrastructure architecture, service performance, and vendor delivery.
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