About Viya:

Viya is the UAE’s leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region’s first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel.

As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Dedicated to innovation, sustainability, and excellence, Viya connects communities to extraordinary experiences and continues to shape Dubai and the UAE as global destinations for sport, leisure, and lifestyle.

JOB DESCRIPTION

Position                     :           HOSTESS

Department               :           FOOD & BEVERAGE SERVICE

Responsible To         :           GUEST RELATIONS LEADER/RESTAURANT MANAGER

Responsible For       :           N/A

(Supervises)

Purpose and Scope of Position

(Job Summary)

Purpose

The Hostess is responsible for creating a warm, welcoming and professional first impression for all guests while managing seating, reservations, and front-of-house flow. The role ensures guests are greeted promptly, seated efficiently, and supported throughout their arrival experience, contributing directly to guest satisfaction and smooth outlet operations.

The Hostess plays an important role in guest communication, member recognition, and setting the tone for service excellence through positive engagement, organisation, and attention to detail.

Scope of Position

Guest Welcome & Greeting – Deliver warm and professional greetings to all guests and ensure a positive arrival experience.
Seating & Table Coordination – Manage seating plans, arrival lists, waitlists, and walk-ins to support smooth floor operations.

Reservations Assistance – Support reservation checks, confirmations, special notes and guest preferences.
Guest Communication – Provide clear and accurate information about menus, promotions and venue facilities while maintaining a calm and confident approach.
Guest Relationship Support – Support recognition of members, VIPs, regulars and celebrations through effective communication with the service team.
Operational Support – Maintain hostess desk organisation, assist with service flow, and support the team during peak periods and events.
Brand Standards – Uphold Dubai Golf grooming, service etiquette and presentation standards at all times.

Main Duties:

(Job Related Duties)

1. Guest Welcome & Communication

• Greet all guests warmly and professionally, using guest names when possible and ensuring the first impression reflects Dubai Golf standards.
• Welcome and acknowledge guests immediately on arrival, even during busy periods, ensuring no guest feels ignored.
• Confirm reservations on arrival, verify guest details politely, and escort guests to their table with professionalism.
• Provide clear, accurate information about menus, special offers, outlet concepts, operating hours, and general venue information.
• Communicate waiting times confidently and politely, keeping guests informed and maintaining a positive guest experience.
• Handle guest questions with a calm and helpful attitude, escalating queries to the Guest Relations Leader/Manager where required.
• Recognise VIPs, members and regular guests and notify the service team and management accordingly.
• Support guest celebrations by acknowledging special occasions and ensuring the relevant team is informed for preparation.

2. Seating & Floor Coordination

• Manage table allocations based on booking schedule, outlet capacity, service pace, and instructions from the Guest Relations Leader/Manager.
• Ensure seating is balanced fairly across sections, avoiding overload on one service team member and supporting smooth operations.
• Maintain and manage waitlists, ensuring guests are seated in order, with clear communication on expected timings.
• Support walk-in management by checking availability, coordinating with service team, and ensuring guest expectations are managed correctly.
• Communicate table status updates with the service team (available / occupied / being cleaned / reserved) to keep service flow smooth.
• Ensure seating plans and floor maps are accurate and updated throughout service.
• Maintain the entrance area at all times (cleanliness, menu displays, signage, desk presentation) so it remains guest-ready.
• Support door control during peak periods, ensuring organisation, professionalism, and service consistency.

3. Reservations Support

• Assist with reservation checks, confirmations, modifications, cancellations and guest updates using the designated reservation system (e.g. SevenRooms).
• Ensure reservations are updated with correct guest names, phone numbers, and relevant notes before service begins.
• Record important reservation notes such as:

• member/VIP status
• preferred seating
• allergies / dietary requirements
• celebrations (birthday/anniversary)
• highchairs / accessibility needs

• Coordinate pre-orders, group bookings and guest requirements with the Guest Relations Leader, Supervisor and service team.
• Support accurate communication of large bookings to ensure the floor is prepared accordingly.
• Ensure VIP and member reservations are flagged clearly and communicated to management and the service team.

4. Guest Experience Enhancement

• Support guest experience by maintaining a welcoming, positive and attentive attitude throughout service.
• Promote weekly offerings, seasonal menus and upcoming events in a natural and guest-friendly manner.
• Be aware of outlet capacity and pacing so that waiting times and seating flow remain realistic and controlled.
• Support the Guest Relations Leader during busy nights, peak brunch periods, golf tournaments and special events.
• Assist guests with directions (restrooms, valet, clubhouse facilities) and ensure guests feel cared for and supported.
• Ensure guests are seated comfortably and menus are presented properly, with handover communication to the service team.
• Support guest recovery by remaining calm and helpful if delays or seating challenges occur, escalating where needed.

5. Operational Support

• Attend daily briefings and ensure awareness of reservations, VIPs, special guest requests, promotions, and operational updates.
• Support outlet readiness before service (desk setup, reservation lists, menus, guest notes, cleaning readiness).
• Assist with coordinating special setups for large parties, celebrations, and member events by communicating requirements to the team.
• Complete basic administrative tasks such as updating arrival lists, reservations, table status boards, and seating plans.
• Support communication between service teams and management by sharing key guest notes and service timing updates.
• Assist colleagues during busy service periods when required, ensuring teamwork and smooth outlet operations.

6. Brand Standards

• Maintain high grooming standards at all times as per Dubai Golf policy (uniform, hair, personal presentation).
• Demonstrate professional posture, polite language and confident communication while representing the outlet.
• Uphold Dubai Golf service etiquette standards including guest greeting, tone of voice, and guest interaction behaviours.
• Maintain professionalism under pressure, especially during busy periods, difficult guests, or waitlist management.
• Uphold Dubai Golf’s Mission, Vision, and Values through daily behaviour, guest handling and teamwork.

2. Ancillary Duties:

In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing towards individuals and organizational growth.

Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects. Be trained as a Fire Marshall or First Aider.

3. Quality Responsibilities:

Aware of Dubai Golf Mission, Vision and Values. Will be responsible to apply the 4 Service Steps throughout serving internal and external customers.

4.  IT Security Awareness:

1. Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
2. Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.
3. Attend Information Security Awareness sessions conducted by the wasl IT Department.
4. All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk.

5. Levels of Authority:

Prepared by:             Group F & B Manager

Approved by:           Group F & B Manager

POSITION: HOSTESS

I.D. Number:   ____________________________

Employee:     _____________________________

Signature:     _____________________________

Approved by:

_________________________________

F&B Manager/Group F&B Manager

Date: ____________________________

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Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.