About Viya:

Viya is the UAE’s leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region’s first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel.

As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Dedicated to innovation, sustainability, and excellence, Viya connects communities to extraordinary experiences and continues to shape Dubai and the UAE as global destinations for sport, leisure, and lifestyle.

JOB DESCRIPTION

Position                    :           GYM INSTRUCTOR/FITNESS ATTENDANT          

Department            :           VIYA FIT

Reports To               :           FITNESS MANAGER

Supervises               :           N/A

(Responsible For)             

The purpose of this position is to service all members of Viya Fit Mina Seyahi on the fitness/gym floor. Attend to all fitness requirements to ensure smooth flow of exercise and providing members extra service to enhance their experience.

Purpose and Scope of Position:

(Job Summary)

Position requires a warm and friendly person that is energetic, vibrant and dynamic with good communication skills.  The individual must be able to transcend all the facility products & services to members and promote the facility by giving customers first-hand information about the organization and explain what the facility offers.

The position also requires the individual to help members on the gym floor with their training as well as offering spotting services and assist members in returning weights.  Must ensure that all members are using towels for better hygiene and also act as inspectors in the facility floor to report back any issues with regards to equipment, customer feedback or comments, cleaning and pool operational issues.

1. Main Duties:

  (Job Related Duties)  

Fitness Operations

• Act as point of contact on the gym floor and help  guests ion the gym.
• Ensure members are greeted, received warmly, given correct information and assistance in a pleasant and friendly manner.
• Act as point of contact on the gym floor and help  guests in the gym.
• Ensure members are greeted, received warmly, given correct information and assistance in a pleasant and friendly manner.
• Maintain safety and cleanliness of the entire facility.
• On call for all fitness related assistance to the Personal Trainers and members.
• Report any identified faults and mis-tampered equipment to the reception.
• Daily maintain the up keep gym equipment
• Daily check fitness room, studios to verify all equipment are functional & good for operation.
• Daily check of first aid kits on the gym floor and by the pool to ensure all requirements are available.
• Assist the personal trainers on the gym floor when required
• Promote Fitness Technology sold  and explain the features and benefits
• Promote Retail

KPI’s

Client Satisfaction:

• Achive 100% Member Satisfaction through surveys or direct feedback.
• Book & Carry out Mmebers Inductions & Orienatation on every newly joined member
• Opening & Closing checklist are accurate
• Keeping complaints down on the gym floor to no more than 3 per month.
• Sell Retail & F&B on targets set per month

2. Ancillary Duties:

In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing towards individuals and organizational growth.

Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects. Be trained as a Fire Marshall or First Aider.

3.  Quality Responsibilities:

Aware of Dubai Golf Mission, Vision and Values. Will be responsible to apply the 4 Service Steps throughout serving internal and external customers.

4.  IT Security Awareness:

1. Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
2. Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.
3. Attend Information Security Awareness sessions conducted by the wasl IT Department.
4. All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk.

5. Levels of Authority:

Prepared by:                       Head of Operations – Viya Fit

Approved by:                     Head of Operations – Viya Fit

POSITION: XXXXX

Id.No. - ______________________________________

Name –  ___________________________________

Signature - _____________________________

Approved by:

_________________________________­­­­­­­­­­­­­­­­­­­­­­­­______

Head of Operations – Viya Fit

Date: ____________________________

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Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.