About Viya:

Viya is the UAE’s leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region’s first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel.

As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Dedicated to innovation, sustainability, and excellence, Viya connects communities to extraordinary experiences and continues to shape Dubai and the UAE as global destinations for sport, leisure, and lifestyle.

JOB DESCRIPTION

Position                      :           GUEST SERVICE ATTENDANT

Department               :           RECREATION

Responsible To          :           HEAD OF COUNTRY CLUB /GUEST SERVICE LEAD

Responsible For        :           NOT APPLICABLE

Purpose and Scope of Position:

To provide on-ground support across the Country Club’s key facilities — including the pool, gym, studios, tennis courts, padel courts and changing rooms & locker rooms — ensuring a clean, welcoming, and service-oriented environment for all members and guests.

1. Main Duties:

• Oversee the cleaning and tidying of all areas, including the changing rooms, pool area,

and common spaces

• Ensure equipment is clean, functional, and properly stored; monitor FM cleaning practices

 and product use.

• Support areas include leisure pool, tennis courts, and fitness zones.
• Assist members in enhancing their experience through support and service.
• Maintain locker room hygiene and refill amenities and towels.
• Participate in deep cleaning on a weekly or biweekly basis.
• Support Guest Service Lead in preparing store request lists and maintaining inventory.
• Follow task checklists and support club events when required.
• Coordinate with Reception, Lifeguards and Fitness Professional as needed.

Inventory and Reporting:

• Inspect facilities regularly for damaged or missing items; promptly report issues to the Assistant Manager or HOD for resolution.
• Sort, count, and manage dirty linen and towels, preparing them for laundry per club procedures.
• Monitor daily and monthly inventory of locker room amenities, towels, and pool furniture, ensuring adequate stock and timely replenishment.
• Manage CRM tickets using the WASL SAP PORTAL for Maintenance and Housekeeping.

Customer Service & Complaint Resolution

• Deliver prompt, professional, and courteous service to all members and guests.
• Work with the team to maintain cleanliness, safety, and consistent service throughout operations.
• Address complaints professionally, ensuring swift and effective resolution.
• Act on feedback to continuously improve the member and guest experience.

Behavioral Expectations:

• Maintain a positive, friendly attitude throughout the shift.
• Be proactive and ready to attend.
• Communicate clearly and respectfully
• Demonstrate common sense and accountability.
• Uphold grooming and presentation standards.

Performance Indicators:

• Timely and quality task completion.
• Member satisfaction and reduced complaints.
• Participation in deep cleaning and team duties.
• Inventory awareness and store list accuracy.
• Checklist and report completion.

2. Ancillary Duties:

In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing towards individuals and organizational growth.

Represents the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects. Be trained as a Fire Marshall or First Aider.

3.  Quality Responsibilities:

Aware of Dubai Golf Mission, Vision and Values. Will be responsible to apply the 4 Service Steps throughout serving internal and external customers.

4.  IT Security Awareness:

1. Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
2. Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.
3. Attend Information Security Awareness sessions conducted by the wasl IT Department.
4. All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk.

5. Levels of Authority:

Prepared by: Assistant Manager – Country Club

Approved by: Head of Country

POSITION: Guest Service Attendant

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Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.