About Viya:

Viya is the UAE’s leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region’s first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel.

As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Dedicated to innovation, sustainability, and excellence, Viya connects communities to extraordinary experiences and continues to shape Dubai and the UAE as global destinations for sport, leisure, and lifestyle.

JOB DESCRIPTION

Position                    :           GOVERNMENT RELATIONS COORDINATOR

Department            :           GOVERNMENT RELATIONS OFFICE

Reports To               :           SENIOR GOVERNMENT RELATIONS MANAGER

Supervises               :                       -

(Responsible For)             

Purpose and Scope of Position:

(Job Summary)

To be the first point of contact at the Government Relations Department and to ensure that all visitors receive prompt and cordial attention in order to maximize efficiency, in accordance with the club’s standards, policies and procedures laid down by the management.

1. Main Duties:

  (Job Related Duties)  

Municipality & Food Handlers Cards

• Compliance with the Municipality regulations for Food Handlers
• Food Handlers Cards application & renewal documentation

Department of Tourism & Commerce Marketing (DTCM)

• Prepare the documents in order to apply the NOCs for the Events and settle the tickets with Department
• Collect documents to acquire the No Objection for the events across the clubs
• Monitor the DTCM rules & regulations are fully complied by the clubs
• System monitoring (in future SAP)
• Maintaining the particulars of essential documents like Passport, Visa, Medical Cards, Food Handler’s card .
• Updating records pertaining to the essential documents 
• Medical forms online for registration

On-line Initiatives

Working on the online applications connected to government departments.

• Visa Applications
• Applications for Entry Permit
• Medical testing schedule with new colleagues.
• Residence visa application for new colleagues.
• Food Handler’s card application.
• UAE National ID Card registration

Translation of Documents

• Absconded letter, salary letter, immigration letter, extension letters, DEWA letter, Profession change, License requirements.
• Prepares letters to be submitted to government entity which were translated from English to Arabic or vice versa.
• Type correspondences for government relations, collation of reports, revise and drafts forms as required.
• Researches on all Arabic media for any applicable developments/legislations as well as assist with Arabic translation requirements.
• Prepares policy or manual related to government relations transactions

Miscellaneous Tasks

• Maintains required stationery stock levels for government relations office and prepares store requisitions is needed
• Assists employees with immigration and government related queries, as the first point of contact for government relations department
• Preparing ID cards for the staff and issue them.
• Visa tracker
• Cancellation tracker
• Immigration letter /translation letters
• Emirates ID checking list

2. Ancillary Duties:

In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing towards individuals and organizational growth.

Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects. Be trained as a Fire Marshall or First Aider.

3. Quality Responsibilities:

Aware of Dubai Golf Mission, Vision and Values. Will be responsible to apply the 4 Service Steps throughout serving internal and external customers.

4. IT Security Awareness:

     (a)  Read, Understand and comply with all applicable Information Security Policies and                         Procedures of wasl DG.

    (b)   Co-operate, co-ordinate and share information with Internal/External Audit teams as              appropriate and applicable.

    (c)   Attend Information Security Awareness sessions conducted by the wasl IT Department.

    (d)  All Information Security breaches, events, weaknesses, incidents (actual or suspected

          breaches) shall be immediately reported to the IT Service Desk.

 5.  Levels of Authority:

Noted by :                           Human Resources Manager

Approved by:                     Senior Government Relations Manager

POSITION:  GOVERNMENT RELATIONS COORDINATOR

Id.No. – ______________________

Name  - ______________________

Signature - _____________________________

Approved by:

_________________________________­­­­­­­­­­­­­­­­­­­­­­­­______

Human Resources Manager      

Date: ____________________________

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Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.