About Viya:

Viya is the UAE’s leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region’s first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel.

As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Dedicated to innovation, sustainability, and excellence, Viya connects communities to extraordinary experiences and continues to shape Dubai and the UAE as global destinations for sport, leisure, and lifestyle.

JOB DESCRIPTION

Position                    :           F&B SERVICE TRAINEE

Department            :           FOOD & BEVERAGE SERVICE

Responsible To      :           HOSPITALITY MANAGER

                                                OUTLET SUPERVISOR

                                                CAPTAIN

Responsible For     :           NOT APPLICABLE

(Supervises)

Purpose and Scope of Position:

To provide an efficient and professional food and beverage services which exceeds customer expectations, maximizes revenue and minimizes costs, and consistently meets company and legal standards.

Main Duties:

(Job Related Duties)

1. To maintain a smart and professional appearance at all times, adhering to company dress standards (including name badge) and high standards of personal hygiene.

2. To attend daily briefings and department meetings.

3. To develop knowledge of Food & Beverage and all Club facilities, including detailed menu and wine knowledge, in order to advise and assist customers as appropriate.

4. To ensure all mis-en-place is completed prior to service, ensuring food service areas are clean, tidy and hygienic at all times, in accordance with company and legal standards.

5. To acknowledge all customers with a smile and appropriate greeting, using names whenever possible.

6. To ensure all guests, specifically but not limited to your station, are served promptly and efficiently at all times, ensuring checks are opened for every table and all purchases posted accurately.
   
   
7. To be attentive and sensitive to customers’ needs, ensuring all orders are taken accurately, communicated promptly and accurately to bar and kitchen staff, and checked prior to presenting to the customers.

8. To maximize outlet revenue through up selling, add-on or selling, suggestive selling and detailed menu and beverage knowledge.

9. To respond to customer queries or complaints promptly and efficiently, ensuring that mutually agreeable solutions are reached at the earliest convenient time and ensuring that decisions are made at the appropriate level.

10. To keep the Outlet Supervisor / Captain informed of customers’ problems and actions take, and customer feedback regarding potential service improvements.

11. To ensure all health and safety procedures are followed to prevent accidents or injury to the outlets’ customers and fellow workers, reporting immediately any hazards or potential hazards, including maintenance requirements.

12. To adhere to the Club’s policies, procedures and riles at all times, including prevention of loss and / or damage to the Club’s property and / or revenue.

13. To read all memos and notice boards on a regular basis and communicate with the Food & Beverage office and reception as to functions and events in and around the Club.

14. To assist in other food service areas/ outlets and at special functions/ events as directed by Food & Beverage management.

15. To maintain regular and effective communication with customers, colleagues and superiors to ensure an effective and efficient service at all times.

16. To attend training courses as determined by the Food & Beverage management and the needs of the business, including annual fire, hygiene, health and safety training, in order to keep abreast of current trends/ issues and develop own level of skills to offer the highest level of service.

17. To carry out any other duty as and when required by the Food & Beverage management / Club Manager and / or General Manager which falls under the scope and purpose of this position.

2. Ancillary Duties:

In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing towards individuals and organizational growth.

Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects. Be trained as a Fire Marshall or First Aider.

3. Quality Responsibilities:

Aware of Dubai Golf Mission, Vision and Values. Will be responsible to apply the 4 Service Steps throughout serving internal and external customers.

4.  IT Security Awareness:

1. Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
2. Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.
3. Attend Information Security Awareness sessions conducted by the wasl IT Department.
4. All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk.

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Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.