About Viya:

Viya is the UAE’s leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region’s first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel.

As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Dedicated to innovation, sustainability, and excellence, Viya connects communities to extraordinary experiences and continues to shape Dubai and the UAE as global destinations for sport, leisure, and lifestyle.

JOB DESCRIPTION

Position                     :                       COMMIS CHEF

Department               :                       F&B KITCHEN

Reports To                 :                       EXECUTIVE CHEF

Supervises                 :                       NOT APPLICABLE

(Responsible For)                

Purpose and Scope of Position:

To fully understand and perform your job accountabilities and personal competencies as described below.

Working with your team to deliver the class mission. Outstanding customer service.

1. Main Duties:

  (Job Related Duties)  

Brand Standards: Brand standards are your detailed minimum standard of performance. Each one is summarized below:

• To demonstrate a high standard of personal appearance, always wearing the full and correct uniform and ensuring good personal hygiene.
• To have a full and up to date knowledge of hotel products and services.
• To ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the callers’ needs.
• To deliver friendly and professional service to customers is table positively promoting the dishes available.
• To produce food which is of good quality, taste and appearance, served at the correct temperature and which accurately meets customers’ needs.
• To handle complaints promptly and professional demonstrating genuine care and concern.
• To maintain the cleanliness and hygiene of your department, its fixtures, and equipment.
• To ensure all legal and statutory regulations and responsibilities are met in order to maintain a safe working environment for yourself, your colleagues and our customers.

Shift Procedures:

·       Check function sheets for requirements.

• Check duties with senior chef on duty.
• Prepare mission en place as required.
• Prepare dishes as required.
• Take in deliveries.
• Clear down section as required.
• Serve guests at the “Table”.
• To ensure your department’s shift procedures are followed in order to meet financial and statutory requirements and support the delivery of outstanding customer service.

Personal Competencies:

• These describe the behavior you will need to demonstrate to carry out your job effectively.
• To maintain a high customer service focus by approaching your job with customers always in mind.
• To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• To be flexible, responding quickly and positively to changing requirements.
• To maintain high team focus by showing co-operation and support to colleagues in the pursuit of department goals.

Objectives:

Objectives are set at your appraisal or one-to-one, and will help you develop within your role.

2. Ancillary Duties:

In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing towards individuals and organizational growth.

Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects. Be trained as a Fire Marshall or First Aider.

3. Quality Responsibilities:

Aware of Dubai Golf Mission, Vision and Values. Will be responsible to apply the 4 Service Steps throughout serving internal and external customers.

4. IT Security Awareness:

1. Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
2. Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.
3. Attend Information Security Awareness sessions conducted by the wasl IT Department.
4. All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk.

5. Levels of Authority:

Prepared by:             Executive Chef

Approved by:           Corporate F&B Director

POSITION: COMMIS CHEF

I.D. Number:  ____________________________

Employee:     _____________________________

Signature:     ______________________________

Approved by:

_________________________________

Executive Chef

Date:_________________

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Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.