About Viya:

Viya is the UAE’s leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region’s first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel.

As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Dedicated to innovation, sustainability, and excellence, Viya connects communities to extraordinary experiences and continues to shape Dubai and the UAE as global destinations for sport, leisure, and lifestyle.

JOB DESCRIPTION

Position                    :                       ACADEMY RESERVATIONS CLERK

Department            :                       GOLF ACADEMY

Reports To               :                       HEAD ACADEMY PROFESSIONAL

Supervises               :                       N/A

(Responsible For)             

Purpose and Scope of Position:

(Job Summary)

 To handle all customer requests, enquiries and complaints in an efficient and courteous manner. To consolidate all payments made through the Academy Reservations and to record/bank them accurately by following the agreed procedures.

1. Main Duties:

  (Job Related Duties)  

• To accept green-fee payments for the Par 3 Course, Driving range, Golf Simulator and Putting Course. To also accept payments for rental clubs for use around the Academy.
• To accept bookings and payments for golf lessons and to deal with all golf tuition enquiries.
• To assist in the control of all lesson packages, group bookings and classes offered at the Golf Academy.
• To work closely with the team of Golf Professionals to ensure any golf events/tournaments booked around the academy and par 3 course, are managed efficiently.
• To assist the ‘Stock coordinator’ with all required stock inventory procedures as required.
• To communicate effectively with the ‘Stock coordinator’ and ‘Retail Manager’ to ensure that the Academy shop is tidy, clean and stocked with the appropriate merchandise at all times.
• To efficiently handle requests by members and guests for special order items and club repair services.

2. Ancillary Duties:

In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing towards individuals and organizational growth.

Represents the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects. Be trained as a Fire Marshall or First Aider.

3.  Quality Responsibilities:

Aware of Dubai Golf Mission, Vision and Values. Will be responsible to apply the 4 Service Steps throughout serving internal and external customers.

4.  IT Security Awareness:

1. Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
2. Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.
3. Attend Information Security Awareness sessions conducted by the wasl IT Department.
4. All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk.

5. Levels of Authority:

Prepared by:           Head Academy Professional     

Approved by:         Head Academy Professional

POSITION: ACADEMY RESERVATIONS CLERK

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Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.