About Viya:

Viya is the UAE’s leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region’s first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel.

As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Dedicated to innovation, sustainability, and excellence, Viya connects communities to extraordinary experiences and continues to shape Dubai and the UAE as global destinations for sport, leisure, and lifestyle.

JOB DESCRIPTION

Position                     :           SENIOR WAITER/WAITRESS

Department               :           FOOD & BEVERAGE SERVICE

Responsible To         :           RESTAURANT MANAGER

                                                OUTLET SUPERVISOR

                                                CAPTAIN

Responsible For       :           NOT APPLICABLE

(Supervises)

Purpose and Scope of Position

(Job Summary)

Purpose

The Senior Waitress is responsible for delivering warm, attentive, and professional food & beverage service to all guests while also supporting the Supervisor/Captain in floor coordination, guiding junior colleagues, and ensuring service standards are consistently applied.

Scope of Position

Guest Service – Provide warm, professional, and consistent service to all guests.
Operations – Manage service tasks including order taking, serving, billing, and clearance.
Product Knowledge – Maintain strong knowledge of menus, specials, promotions, and club facilities, and provide guidance to others when needed.
Hygiene & Safety – Follow health, safety, and hygiene guidelines at all times.
Team Support – Guide and support junior colleagues during service; assist Captain/Supervisor in controlling floor flow.
Upselling & Revenue – Apply suggestive selling to enhance guest experience and revenue.
Communication – Communicate effectively with guests and colleagues.
Brand Standards – Uphold Dubai Golf grooming, presentation, and service standards.

Main Duties:

(Job Related Duties)

1. Guest Service

• Greet and acknowledge all guests warmly, using their names whenever possible.
• Serve guests promptly and efficiently, ensuring orders are accurate and delivered correctly.
• Handle guest queries and complaints politely, escalating where necessary.
• Ensure consistent application of Dubai Golf’s 4 Service Steps throughout service.
• Handle VIP guests, member tables, and special requests personally where possible.

2. Operations

• Attend daily briefings and departmental meetings.
• Prepare mis-en-place before service and ensure service areas remain clean and organized.
• Accurately open checks, process orders, and close bills using the POS system.
• Assist in table setup, clearance, crumbing, and reset as required.
• Support operations during functions and special events.
• Assist in section allocation when delegated by Captain/Supervisor.

3. Product Knowledge

• Acquire knowledge of menus, wines, beverages, and promotions to assist and guide guests.
• Participate in tastings and training to develop product expertise.
• Confidently explain dishes, wine pairings, and club facilities to guests.
• Act as reference point for juniors and support them with product clarifications.

4. Hygiene & Safety

• Follow all health, safety, and hygiene standards, reporting hazards immediately.
• Maintain cleanliness of service stations, equipment, and dining areas.
• Handle glassware, cutlery, and trays correctly to avoid accidents or damage.
• Ensure colleagues also adhere to hygiene standards and correct them if needed.

5. Upselling & Revenue

• Apply upselling and suggestive selling techniques to increase revenue.
• Promote desserts, beverages, and special menu items when serving guests.
• Ensure all transactions are posted accurately to prevent revenue loss.
• Support supervisors in identifying revenue opportunities during service.

6. Teamwork & Communication

• Maintain clear communication with colleagues, supervisors, and managers.
• Support colleagues in other sections or outlets when required.
• Share guest feedback with the Outlet Supervisor or Captain.
• Provide quick coaching on the floor for trainees/juniors when needed.

7. Learning & Development

• Attend all mandatory training, including food safety, hygiene, fire safety, and service standards.
• Actively seek feedback and opportunities to improve service delivery.
• Stay updated on events/functions by reviewing notices and communicating with the F&B office.

8. Brand Standards

• Demonstrate correct uniform, grooming, and professional appearance.
• Deliver professional, polite, and friendly interactions with both colleagues and guests.
• Uphold Dubai Golf’s Mission, Vision, and Values.
• Lead by example in grooming, punctuality, and service discipline.

2. Ancillary Duties:

In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing towards individuals and organizational growth.

Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects. Be trained as a Fire Marshall or First Aider.

3. Quality Responsibilities:

Aware of Dubai Golf Mission, Vision and Values. Will be responsible to apply the 4 Service Steps throughout serving internal and external customers.

4.  IT Security Awareness:

1. Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
2. Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.
3. Attend Information Security Awareness sessions conducted by the wasl IT Department.
4. All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk.

5. Levels of Authority:

Prepared by:             Group F & B Manager

Approved by:           Group F & B Manager

POSITION: SENIOR WAITER/WAITRESS

I.D. Number:   ____________________________

Employee:     _____________________________

Signature:     _____________________________

Approved by:

_________________________________

F&B Manager/Group F&B Manager

Date: ____________________________

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Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.