About Viya:

Viya is the UAE’s leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region’s first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel.

As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Dedicated to innovation, sustainability, and excellence, Viya connects communities to extraordinary experiences and continues to shape Dubai and the UAE as global destinations for sport, leisure, and lifestyle.

JOB DESCRIPTION

Position                      :           Membership Services Supervisor

Department               :           Membership – Viya Golf

Reports To                 :           Membership Services Manager

Supervises                  :           N/A

(Responsible For)                 

Purpose and Scope of Position:

This role is to assist the Membership Manager (MM) by supervising the Membership Services Clerks and ensuring that Members are provided a positive experience from the moment they enquire about membership until they become members of the club.  

1. Main Duties:

  (Job Related Duties)  

To assist the Membership Manager with day-to-day administrative tasks, supervise the Membership Services team and ensure that Members are provided with efficient, professional service:

Daily Tasks:

• Supervises the team in making sure that guests are greeted warmly, phone calls are answered in a friendly and professional tone, and emails are replied to in a timely manner.
• Ensures that membership leads are attended to and that the 59club template is used during calls and all throughout their enquiry journey.
• Ensures that acknowledgment of the medical suspension and resignation requests from members as well as preparation of the packs are accordingly done.
• Oversees the receipt of membership subscription fees or EGF payments - be it in the form of cash, credit card or cheque.
• Coordinates with Finance regarding members Statement of Accounts (SOA).
• Issues the updated membership list every 1st day of each month to relevant departments.
• Ensures that all details of a new Member are received, e.g Membership Application form, passport copy, EID card, credit card copy (in terms of MCCA), ID photo, etc. when creating a profile in CONCEPT and the subsequent Member’s Receipt file.
• Responsible for filing the Manual Credit Card Authorization (MCCA) forms for those that have opted to pay in instalments.
• Safeguards the vouchers, water bottles and any other items being handed over to Members and ensures that they are kept in a safe place.
• Coordinates with the sister clubs and prepares packs should there be a request for Club transfer.  

Membership renewal

• Responsible for checking membership invoices submitted by members during renewal period and coordinates with the Junior Assistant (JA) should there be anything required (i.e. copy of MCCA, receipt, etc.) before e-filing the respective invoice.
• Accepts payments (cash, credit card or cheques) when Members pay their renewal subscription fees. The MS clerk will also be responsible in handing the payment over to the Finance department along with proper documentation.

Other tasks

• Observes and practices company standards of conduct, proper dress code and hygiene, appearance and posture at all times.
• Observes and carries out all Membership related tasks in accordance to Viya Golf’s Membership Stand Operating Procedures (SOP).

2. Ancillary Duties:

In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing towards individuals and organizational growth.

Represent the department or a group in various committees, such as the Colleagues Committee, Green Theme (environmental), Food Committee, Sport Committee or Projects. Be trained as a Fire Marshall or First Aider.

3.  Quality Responsibilities:

Aware of Dubai Golf / Viya Golf’s Mission, Vision and Values. Will be responsible to apply the 4 Service Steps throughout serving internal and external customers.

4. IT Security Awareness:

1. Read, understand and comply with all applicable Information Security Policies and Procedures of Wasl DG
2. Co-operate, co-ordinate and share information with Internal / External Audit teams as appropriate and applicable
3. Attend Information Security Awareness session conducted by the Wasl IT Department
4. All Information Security breaches, events, weakness, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk

POSITION: MEMBERSHIP SERVICES SUPERVISOR

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Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.