About Viya:

Viya is the UAE’s leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region’s first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel.

As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Dedicated to innovation, sustainability, and excellence, Viya connects communities to extraordinary experiences and continues to shape Dubai and the UAE as global destinations for sport, leisure, and lifestyle.

JOB DESCRIPTION

Position                       :                       GUEST RUNNER

Department                :                       FRONT OFFICE

Reports To                 :                       GOLF SERVICES MANAGER

                                                            HOSPITALITY MANAGER

Supervises                  :                       NOT APPLICABLE

(Responsible For)                 

Purpose and Scope of Position:

The Guest Runner position at Check-In, provides a critical service for the Guest Journey – The Bay Tour. The Guest Runner should have a full understanding of the bay pendant lighting system to assist them in ensuring every Guest at Topgolf receives a Bay Tour and Safety briefing.

 Main Duties: 

(Job Related Duties)  

1. To respond when bay signage alerts them that a Guest is en route (the teal light).
2. To greet Guests with a “Wide Open Welcome”
3. To explain the sign in process and have Guests sign in.
4. To provide Guests with critical safety, hospitality and game play information (Full Bay Tour, including Yellow light conversation)
5. To communicate clearly with Front Desk team to ensure any Guest issues are rectified.
6. To introduce  the Guest to their Bay Host and should be ready to respond to any Guest needs
7. To answer any questions Guests might have.
8. To connect them with a Manager to respond to more complex issues.
9. Support other front desk roles when needed such as Greeter and Check-In.
10. Assist in opening and closing duties.
11. To be aware and demonstrate Topgolf Mission, Vision and Core Values. Will be responsible to apply the 4 Service Targets throughout serving internal and external customers.

2. Ancillary Duties:

In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing towards individuals and organizational growth.

Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects. Be trained as a Fire Marshall or First Aider.

3. Quality Responsibilities:

Aware of Dubai Golf Mission, Vision and Values. Will be responsible to apply the 4 Service Steps throughout serving internal and external customers.

4.  IT Security Awareness:

1. Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
2. Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.
3. Attend Information Security Awareness sessions conducted by the wasl IT Department.
4. All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk.

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Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.