Events Executive

About Viya:

Viya is the UAE’s leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region’s first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel.

As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Dedicated to innovation, sustainability, and excellence, Viya connects communities to extraordinary experiences and continues to shape Dubai and the UAE as global destinations for sport, leisure, and lifestyle.

Main Duties: Subject to change according to the updated Responsibilities

(Job Related Duties)  

1. To maintain a smart and professional appearance at all times, adhering to company dress standards and high standards of personal hygiene.
2. To attend daily briefings and departmental meetings.
3. To develop knowledge of Food & Beverage and all facilities, including detailed menu and wine knowledge, size and capacities of function areas and restaurants, in order to advise and assist clients/ potential clients as appropriate.
4. To respond to business enquiries promptly identify the needs of clients/ potential clients’ accurately and efficiently, ensuring every effort is made to secure the business and including confirmation of booking.
5. To take every opportunity to up sell and add on sell to maximize revenue and meet all clients’ needs, fully.
6. To liaise with Head Chef regarding function menus and special requirements.
7. To prepare client function sheets accurately and promptly, ensuring details are communicated to all those concerned.
8. To maintain contact with the client leading to and during their event in order to exceed the client’s expectations.
9. To invite client feedback at every opportunity in order to recommend improvements to the operations.
10. To respond to client queries or complaints promptly and efficiently, ensuring that mutually agreeable solutions are reached at the earliest convenient time and ensuring that decisions are made at the appropriate level.
11. To keep the Events Executive informed of client’s problems and actions taken.
12. To send events promotions pro-actively throughout the year in order to generate new potential business opportunities.
13. To ensure all health and safety procedures are followed to ensure the safety of functions/ events and to prevent accidents or injury to the Club’s clients and employees, reporting hazards or potential hazards including maintenance requirements.
14. To ensure that the policies, procedures and rules are adhered to at all times, including loss and/ or damage to the property and/ or revenue.
15. To attend training courses as determined by the Department and the needs of the business, including annual fire, hygiene, health and safety training, in order to keep abreast of currents trends/ issues and develop own level of skills to offer the highest level of service.
16. To carry out any other duties as and when required by the Events Department / Operations Manager that falls under the scope and purpose of this position.

17. To be aware and demonstrate Topgolf Mission, Vision and Core Values. Will be responsible to apply the 4 Service Targets throughout serving internal and external customers.

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Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.