About Viya:

Viya is the UAE’s leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region’s first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel.

As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Dedicated to innovation, sustainability, and excellence, Viya connects communities to extraordinary experiences and continues to shape Dubai and the UAE as global destinations for sport, leisure, and lifestyle.

JOB DESCRIPTION

Position                     :                       GOLF OPERATIONS ATTENDANT

Department               :                       Golf Operations

Reports To                 :                       Reporting to – Golf Operations Supervisor

                                                            Line Manager – Golf Experience Manager

                                                            HOD – Director of Golf

Supervises                 :                       N/A

(Responsible For)                

Purpose and Scope of Position:

(Job Summary)

To provide a friendly and welcoming experience to members and guests whilst ensuring that all Standard Operating Procedures are adhered to and followed. Responsible for the presentation of the Bag Dorp, Bag Storage, Cartwell and Driving Range areas.

1. Main Duties: (Job Related Duties)  

1. 1. Responsible for the presentation and preparation of the driving range, short game area, members range, golf carts, bag drop, bag storage and cartwell.

1. 2. To always maintain a smart and professional appearance, adhering to the company dress standards.

1. 3. Responsible for managing member & guest expectations with regards to; lateness, no shows, squeeze in tee times and any other special requirements that may arise.

1. 4. Achieve outstanding 59Club results throughout the Mystery Shopper program.

1. 5. To ensure the availability of range balls and that they are maintained in a presentable condition by being washed after each range ball pick.

1. 6. To aid members & guests with the transportation of their golf bags, assigning them to range bays, providing them with golf carts etc. ensuring the highest of service standards can be reached.

1. 7. Performing to delegated tasks assigned by supervisor

1. 8. Ensuring that all lights are switched off and that machines like ball picker range balls are properly secured after duty hours.

1. 9. Responsible for diligently following and adhering to Standard Operating Procedures.

2. Ancillary Duties:

1. 1. In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing to individual and organizational growth.

1. 2. Represents the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects. Be trained as a Fire Marshall or First Aider.

3.  Quality Responsibilities:

Aware of Dubai Golf Mission, Vision and Values. Will be responsible to apply the 4 Service Steps serving internal and external customers.

4.  IT Security Awareness:

1. Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
2. Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.
3. Attend Information Security Awareness sessions conducted by the wasl IT Department.
4. All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk.

POSITION:  GOLF OPERATIONS ATTENDANT

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Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.