About Viya:

Viya is the UAE’s leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region’s first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel.

As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Dedicated to innovation, sustainability, and excellence, Viya connects communities to extraordinary experiences and continues to shape Dubai and the UAE as global destinations for sport, leisure, and lifestyle.

JOB DESCRIPTION

Position                       :                       BAR BACK

Department                :                       FOOD & BEVERAGE SERVICE

Reports To                 :                       HOSPITALITY MANAGER

                                                            ASSISTANT HOSPITALITY MANAGER

HEAD BARTENDER

Supervises                  :                       NOT APPLICABLE

(Responsible For)                 

Purpose and Scope of Position:

Barbacks support best-in-class service with hospitality for Guests. They are responsible for keeping the bar and storage areas clean and stocked by demonstrating outstanding energy, urgency and attention to detail. Barbacks are also responsible for making Guests feel welcome, engaging with them, working with their team mates to ensure Guests are cared for and generally helping make Guest’s visits to Topgolf memorable.

 Main Duties: 

(Job Related Duties)  

1. To greet every Guest immediately in a friendly and approachable manner.
2. To engage with Guests and ensure they are well cared for at all times.
3. To project positivity and have fun.
4. To stock ice wells, disposables, LBW (liquor, beer and wine) and distributing bar mix items and edibles (prep items) before opening and throughout shift
5. To keep storage areas clean, organized and well stocked
6. To show flexibility by assisting the Bartenders in caring for Guests in whatever way is needed
7. To Protect Guests and community by observing the rules of responsible alcohol service
8. To ensure health & safety procedures are followed to prevent accidents or injury in the venue.
9. To adhere to service standards - timeliness, quality, accuracy, sanitation, etc.
10. To be aware and demonstrate Topgolf Mission, Vision and Core Values. Will be responsible to apply the 4 Service Targets throughout serving internal and external customers.

2. Ancillary Duties:

In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing towards individuals and organizational growth.

Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects. Be trained as a Fire Marshall or First Aider.

3. Quality Responsibilities:

Aware of Dubai Golf Mission, Vision and Values. Will be responsible to apply the 4 Service Steps throughout serving internal and external customers.

4.  IT Security Awareness:

1. Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
2. Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.
3. Attend Information Security Awareness sessions conducted by the wasl IT Department.
4. All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk.

Powered by People, United by Passion

Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.