About Viya:

Viya is the UAE’s leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region’s first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel.

As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Dedicated to innovation, sustainability, and excellence, Viya connects communities to extraordinary experiences and continues to shape Dubai and the UAE as global destinations for sport, leisure, and lifestyle.

JOB DESCRIPTION

Position                    :                       ASSISTANT HOSPITALITY MANAGER (AHM)

Department            :                       FOOD & BEVERAGE SERVICE

Reports To               :                       OPERATIONS MANAGER

HOSPITALITY MANAGER

Supervises               :                       FOOD & BEVERAGE SERVICE COLLEAGUES

(Responsible For)             

Purpose and Scope of Position:

The Assistant Hospitality Manager (AHM) helps their team provide best-in-class service with hospitality for our Guests. By working with, training and coaching our Associates, the AHM ensures our Guests have the best time of their lives.

AHM have general operational responsibilities related to running the venue (opening/closing, managing shifts, etc.) but they make sure these never interfere with the Guest Experience.

Additionally, AHM may be responsible for assisting with other specific business functions. This might include (but would not be not limited to) hiring, Associate development and training, ordering and inventory management, facilities maintenance, and marketing.

 Main Duties: 

(Job Related Duties)  

1. To walk their entire assigned section throughout their shift.

• To remains present in their section, saving administrative responsibilities for admin shifts.
• To be always available on a radio.
• To assume other AHM responsibilities, should another AHM is called away, until they promptly return
• To check all common areas periodically to ensure they remain neat, clean and orderly.

2. To assesses associate performance to drive the guest experience

• To engage with Associates to check in and offer support.
• Praises and thanks Associates when they observe excellent service.
• Coaches performance opportunities in the moment.
• Makes note of and communicates training needs.
• Monitors Team Members to coach their leadership skills.

3. Anticipates and reacts to business trends.

• Measures speed, consistency and quality of service and F&B.
• Monitors Guest and team safety.
• Protects the Guest Experience by ensuring the game works as promised.

4. To interact with guests

• Performs Table Touches to assess the Guest Experience.
• Responds to and resolves Guest issues.

5. To prepare shift notes

• Creates shift notes for the next MOD (be it the closing MOD after an opening shift or the next day’s MOD) to update them on important information and the current status of his or her assigned section or the entire venue at the end of the MOD’s shift.

6. To perform daily operations and opens and closes the venue.

• Performs opening and closing walk-throughs to ensure the venue is ready for Guests.
• Handles cash and approves voids, comps and other tasks that impact venue finances.
• Performs opening and closing duties (shared between all scheduled mods).
• Read previous day’s shift notes
• Set Associates on their opening tasks/checklists
• After the last Guest leaves, walk each floor with the Shift Lead to ensure closing tasks/checklists have been completed.
• Prepare pre-shift and next day’s roster
• Perform any other administrative tasks required

7. To be aware and demonstrate Topgolf Mission, Vision and Core Values. Will be responsible to apply the 4 Service Targets throughout serving internal and external customers.

2. Ancillary Duties:

In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing towards individuals and organizational growth.

Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects. Be trained as a Fire Marshall or First Aider.

3. Quality Responsibilities:

Aware of Dubai Golf Mission, Vision and Values. Will be responsible to apply the 4 Service Steps throughout serving internal and external customers.

4.  IT Security Awareness:

1. Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
2. Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.
3. Attend Information Security Awareness sessions conducted by the wasl IT Department.
4. All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk.

5.  Levels of Authority:

Prepared by:                       Operations Manager

Approved by:                     Director of Operations

POSITION :  ASSISTANT HOSPITALITY MANAGER

I.D. Number:             ____________________________

Employee:   _____________________________

Signature:    _____________________________

Approved by:

_________________________________

Operations Manager

Date: ____________________________

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Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.